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Usama Zafar, CSR

Usama Zafar

CSR·Zain mobile telecommunications company

Saudi Arabia

High school or equivalent, HSSC PART 1

Work experience

Total years of experience: 9 years, 6 months

CSR

February 2019 - March 2026

Zain mobile telecommunications company

Jeddah, Saudi Arabia Remote

February 2019 - March 2026

Dedicated customer service professional with excellent communication and conflict resolution skills. Experienced in CRM systems, handling high call volumes, and delivering 95%+ customer satisfaction.

Company industry:
Telecommunications

Admin

January 2014 - April 2016

Wadi Groceries

Jeddah, Saudi Arabia

January 2014 - April 2016

Admin and create order and solving there problem

Company industry:
Internet & E-commerce

Education

Embassy jeddah

October 2013

October 2013

High school or equivalent, HSSC PART 1

Saudi Arabia

Skills

CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
DIPLOMACY
Intermediate
DIPLOMACY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate

Languages

Arabic
Beginner

Training and Certifications

Certifications
Shabaka cellular

Hobbies

  • Reading articles and news on various mobile devices
  • Socializing
  • IT Magazines regarding Technology
  • Cricket