Global ISV Sales Specialist
Cisco System Inc Pakistan
Total years of experience :14 years, 5 Months
Working with Cisco’s ISV partners to accelerate the joint sales.
Executing and driving the sales and keeping SFDC updated.
Providing assistance to CSS3P(DV, EM, SG) partner in submission ATP C2A, CSS3P C2A contract and completion of ATP training and COLT assessments to get them on boarded as integrator or reseller.
Creation and validation of quotes in SFDC(salesforce.com)quotes, Tagging of the opportunities in SFDC with appropriate partners name, Identifying the right opportunities and team from SFDC to help partners.
Providing pre-sales support on Cisco ISE(Identify Search Engine).
Providing pre-sales support on Cisco PS(Physical Security).
To generate SRM tool tickets and work with another internal tool team and provide resolution to customer in IM and WebEx meeting.
Services and Warranty Support by Cisco at CCW (Cisco Commerce Work Space) tool
Handling escalations from customer and partner .
Working in different shifts according to Cisco needs to be on call 24x7 .
Data processing and analysis and different task as per Management .
Spotting trends and documenting best practices .
Follow up by clients and customer through CTIOS System phone call, Email, and Cisco p3 mailer System, WebACD, WebEx.
Working with more than 25 Cisco’s ISV(Independent Software Vendors) partner.
Support the process of Software license and Services contracts management by tracking all document flows in the document management life cycle and ensuring compliance with the Company’s Approval Matrix.
Reviewing customer’s appliances and follow up if update is required.
Coordination with Partner, Distributor and CISCO Sales Team.
Manage the delivery of training to assure the rapid adjustment of new hires, and the ongoing development of existing staff.
Experience in Enigma Solutions Bahawalpur(Jan 2014-Present)
Worked as IT/Network support executive
Job Description:
Giving IT/network support and assistance to customer.
Configuring and troubleshooting of networking issues.
Installation of software’s and updating of software at customer end.
Installation and configuration of router and switches .
Worked as customer support executive(Technical)
Job Description:
Working on PTCL software's like CRM, PTCL Support portal, DSLAM portal, AAA portal, BNCC.
Handling of daily inbound calls from customer's for technical support.
Listening to customer's problem regarding PTCL broadband services and giving them all sort of information regarding PTCL services.
Creation of username and password from PTCL's support portal.
Giving support to customer on call for configuration of several types of routers and wireless routers.
Registering the complaints of customer's on CRM
Worked as field technician
Job Description:
Providing and maintaining the quality of services of STC (Saudi telecom) at customer premises to gain the customer satisfaction
Installation and repair of STC’s VDSL, VOIP, IPTV, ADSL, FTTH & 3G USB wireless on customer premises.
Installations, configuration and troubleshooting of wireless modems, AP (Access points) & wireless routers, switches.
Working on MSAN, Normal Cabinets, DP’s, Protectors.
Having a better grip on STC Oracle based database WFMS.
Installation of CCTV cameras.
Providing the IT assistance to customers.
Also Providing the sales for Saudi telecom products.
Healthier communication gains the satisfaction from the customers.
Ability to meet the target and KPI
Providing the information regarding DSL, Dialup and ISP etc to the customers.
Creation of LAN, WAN and VPN connections
Visiting customer premises for installation of DSL. Trouble shoots and rectifies DSL complaint.
Creating the Dialup / DSL accounts.
Installing the new Circuits and the patching/jumpering of new DSL connections at MDF through a good looking and proper manner.
Configuration and Installation of the DSL Modems Huawei (EcholifeHG510), ZTE (ZXDSL 831 CII)Shiro, Zyxel(P-600 SERIES and P-660HW SERIES), Aztech and as well as PTCL wireless DSL router at customer premises also Rectification of faults against installed connections.
Providing sales and achievement of targets.
First level support from DSLAMs.
Installation of new telephone connections and fault rectification of Primary/Secondary, MDF, cabinets, DP, s and O/H lines up to sub office.
Successfully managed the HEAVY BREAK DOWNS without any pressure with the MERCIFUL HELP OF GOD/personal skills.
Taking care of customer by providing every technical coordination to resolve their problems.
Working on the PTCL’s online system BNCC (Billing n Customers Care).
Also controls the CMS (Compliant Management System) and rectify the problems.
Assigning of DSL orders to his team Getting done LQT from concerned line staff using line testing equipment and recording of the results in BnCC database.
Providing the services 24*7.
B.TECH (Electronics & Telecom) IUB Bahawalpur 2009
