Usman Asghar cheema

IBM (International Business Machine) 2019 Till Date
Project 2- DevOps Role /Unica Package Consultant Telecom Project at IBM (Apr 2023-Till Now)
• Managing Linux servers with a focus on optimizing resources, handling process management, and tuning performance to ensure system efficiency.
• Implementing command-line aliasing to streamline repetitive tasks and enhance operational efficiency.
• Automating deployment processes and operational tasks through shell scripting, improving overall productivity.
• Overseeing the deployment of JAR files and applying critical patches to maintain application stability and performance.
• Collaborating with clients to manage system patches and updates, ensuring security, compliance, and performance consistency.
• Coordinating with internal teams, including the Java team, inbound, and outbound teams, during deployments, provide assistance, share logs, and troubleshoot errors to identify issues and ensure system sanity.
• Diagnosing and resolving system issues to minimize downtime and maintain optimal performance levels.
• Verifying database data during operations to ensure accuracy, consistency, and integrity in system processes.
• Streamlining Unica Campaign execution, resolving operational issues, and ensuring uninterrupted marketing workflows.

• Maintaining comprehensive documentation for processes and managing application certificates, including tracking expiration and ensuring timely renewals.
• Working closely with middleware and database teams to enhance operational efficiency and ensure seamless system integration.
• Check logs and troubleshooting support to facilitate the quick resolution of system issues.
• Administering Unica Campaign environments, ensuring high system uptime and supporting key business processes.
Project 1- Business Analyst / PMO US Internal IBM Project (Dec2019-Mar2023)
• Worked as a Business Analyst while also performed the role of PMO.
• Used tools like JIRA, Trello, and Microsoft Planner to assign and track defects
and resolutions.
• Gathered and documented business requirements, ensuring alignment with
stakeholder needs and system capabilities.
• Adopted Agile practices, including sprint planning, daily stand-up meetings,
sprint reviews, backlog grooming, and sprint retrospectives.
• Advised on new functionality additions and helped resolve data issues during
transitions.
• Executed and completed testing cycles in the test environment before
deployment to production.
• Provided timely support for all queries and pending requests, helping the Data
team resolve issues related to the application.
• Performed Quality Control, Quality Assurance, and testing of changes in the
application.
• Utilized SQL to retrieve data from databases, improving data quality and
removing raw data from the backend.
• Conducted data cleansing for the application, with a focus on continuous
improvement.
• Validation of data by communicating with stakeholders.
• Performed integration testing with downstream systems.
• Monitored project risks and implemented mitigation strategies to ensure smooth
delivery.
• Engaged in continuous data mapping and integration practices.
• Prepared reports for leadership that effectively communicated patterns, trends,
and predictions by analyzing relevant data.

• Worked as a Business Analyst while also performed the role of PMO.
• Used tools like JIRA, Trello, and Microsoft Planner to assign and track defects
and resolutions.
• Gathered and documented business requirements, ensuring alignment with
stakeholder needs and system capabilities.
• Handling scrums, Adopted Agile practices, including sprint planning, daily
stand-up meetings, sprint reviews, backlog grooming, and sprint retrospectives.
• Advised on new functionality additions and helped resolve data issues during
transitions.
• Executed and completed testing cycles in the test environment before
deployment to production, ensuring UAT acceptance from stakeholders.
• Provided timely support for all queries and pending requests, helping the Data
team resolve issues related to the application.
• Performed Quality Control, Quality Assurance, and testing of changes in the
application.
• Utilized SQL to retrieve data from databases, improving data quality and
removing raw data from the backend.

• Built dashboards, reports, and visualizations for management to support decision- making.
• Communicated data trends and insights to the management team.
• Coordinated with the Accounts department on cash flow and fee-related issues.
• Managed all administrative tasks and processes within the CCI.
• Collaborated with the campus manager to resolve administrative issues.
• Allocated student sections based on subject requirements.

• Built dashboards, reports, and visualizations for management to support decision
making.
• Communicated data trends and insights to the management team.
• Coordinated with the Accounts department on cash flow and fee-related issues.
• Managed all administrative tasks and processes within the CCI.
• Collaborated with the campus manager to resolve administrative issues.
• Allocated student sections based on subject requirements.

• Acted as the point of contact for all employees, providing administrative support
and managing their inquiries.
• Managed office inventory prepared regular reports (e.g., expenses and office
budgets), and organized college records.
• Maintained accurate records of goods ordered and received.
• Prepared and processed requisitions and purchase orders for supplies and
equipment.
• Analyzed market and delivery systems to assess current and future material
availability.
• Established and maintained relationships with suppliers to ensure quality and
timely delivery of goods.
• Conducted cost analysis to identify opportunities for savings and improve
procurement efficiency.

• Built strong relationships with customers to attract new clients and shared product knowledge through meetings.
• Coordinated with the sales team to drive revenue generation and achieve sales targets.
• Managed the regional merchandiser team to ensure timely deliveries and maintain relationships with existing customers.
• Oversaw warehouse operations, including inventory management and logistics for deliveries.
• Explored opportunities in western areas to expand market presence and increase sales.
• Prepared weekly and monthly sales reports for the western region to track performance.
• Maintained accurate credit data for customers to ensure smooth transactions.
• Coordinated with clients and internal teams to ensure on-time deliveries.
• Monitored shipment arrivals in collaboration with suppliers and freight
forwarders.
• Managed petty cash and vehicle expenses for the sales team to maintain
budgetary compliance.
Faysal Bank - (Fulcrum (Pvt) Ltd) -Customer Services - (Feb 2013 to Jan 2014)
• Coordinated with consumer teams across all regions to ensure effective communication and collaboration.
• Prepared comprehensive sales reports for all four regions to track performance and identify trends.
• Provided support to the sales team to enhance customer engagement and service delivery.
• Processed consumer cases and facilitated their approval to ensure timely resolution.
• Collaborated with the Credit Administration Department to streamline processes and

improve service efficiency.
• Achieved monthly sales targets through channel and direct sales initiatives.
• Delivered product knowledge to customers, effectively persuading them to make
informed purchasing decisions.
• Provided after-sales support to customers, addressing queries and resolving issues to
enhance satisfaction.

• Built strong relationships with customers to attract new clients and shared
product knowledge through meetings.
• Coordinated with the sales team to drive revenue generation and achieve
sales targets.
• Managed the regional merchandiser team to ensure timely deliveries and
maintain relationships with existing customers.
• Oversaw warehouse operations, including inventory management and
logistics for deliveries.
• Explored opportunities in western areas to expand market presence and
increase sales.
• Prepared weekly and monthly sales reports for the western region to track
performance.
• Maintained accurate credit data for customers to ensure smooth
transactions.
• Coordinated with clients and internal teams to ensure on-time deliveries.
• Monitored shipment arrivals in collaboration with suppliers and freight
forwarders.
• Managed petty cash and vehicle expenses for the sales team to maintain
budgetary compliance.

• Coordinated with consumer teams across all regions to ensure effective communication and collaboration.
• Prepared comprehensive sales reports for all four regions to track performance and identify trends.
• Provided support to the sales team to enhance customer engagement and service delivery.
• Processed consumer cases and facilitated their approval to ensure timely resolution.
• Collaborated with the Credit Administration Department to streamline processes and

improve service efficiency.
• Achieved monthly sales targets through channel and direct sales initiatives.
• Delivered product knowledge to customers, effectively persuading them to make
informed purchasing decisions.
• Provided after-sales support to customers, addressing queries and resolving issues to
enhance satisfaction.

• Reviewed and analyzed vendor and supplier options, evaluating supply and pricing to ensure optimal choices.
• Maintained comprehensive records of purchases, pricing, and other critical procurement data.
• Negotiated favorable pricing and supply contracts to secure the best deals for the organization.
• Engaged in negotiations with vendors to achieve price reductions and improve contract terms.
• Generated and issued purchase orders to selected vendors, ensuring compliance with procurement policies.
• Managed the fulfillment of purchase orders to ensure timely delivery and quality of goods.
• Maintained and updated a list of suppliers, documenting their qualifications, delivery times, and potential for future development.

• Reviewed and analyzed vendor and supplier options, evaluating supply and pricing to
ensure optimal choices.
• Maintained comprehensive records of purchases, pricing, and other critical
procurement data.
• Negotiated favorable pricing and supply contracts to secure the best deals for the
organization.
• Engaged in negotiations with vendors to achieve price reductions and improve contract
terms.
• Generated and issued purchase orders to selected vendors, ensuring compliance with
procurement policies.
• Managed the fulfillment of purchase orders to ensure timely delivery and quality of
goods.
• Maintained and updated a list of suppliers, documenting their qualifications, delivery
times, and potential for future development.