Usman Javed

• Manage customer inquiries through phone, email, and WhatsApp while ensuring timely issue resolution and
customer satisfaction.
• Handle customer complaints professionally and maintain positive client relationships.
• Maintain bookkeeping records, petty cash handling, invoice tracking, and supplier payment follow-ups.
• Coordinate office administration, filing, stock management, and internal documentation processes.
• Prepare routine reports and maintain accurate operational records.
• Support office operations through scheduling, communication coordination, and administrative assistance.
• Assist sales and customer support teams in improving customer retention and service quality.

• Managed customer relationships and provided professional support regarding banking services and account
related queries.
• Opened and maintained retail and corporate accounts while ensuring compliance with KYC, AML, and FATCA
regulations.
• Processed documentation, account servicing activities, and banking operational tasks efficiently.
• Maintained accurate customer records using Salesforce, Unison, and Cognos CRM systems.
• Resolved customer concerns and ensured high-quality customer service in a fast-paced banking environment.
• Supported audit and compliance reviews through accurate documentation and transaction monitoring.
• Coordinated with internal departments to ensure smooth customer onboarding and service delivery.
• Received Outstanding Performer awards in 2022 and 2023 for customer relationship management and service
excellence.