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Usman Raza, Relationship Manager - Retail Sales and Liabilities

Usman Raza

Relationship Manager - Retail Sales and Liabilities·Bank Alfalah Limited

Pakistan

Master's degree, Law

Work experience

Total years of experience: 15 years, 11 months

Relationship Manager - Retail Sales and Liabilities

January 2017 - Present

Bank Alfalah Limited

Multan, Pakistan

January 2017 - Present

1. Attract New Clients. 2. Sale of Bank’s Products. 3. Controlling and monitoring all Service Quality Affairs of Branch. 4. Making Strong Relationship with Customers. 5. Giving Presentation to Group of Prospect Clients. 6. Giving Financial Advices to the Clients. 7. Opening Accounts and Fulfilling Discrepancies of Accounts. 8. Closing Accounts on Customers Request. 9. Activation of Dormant Accounts. 10. Proceeding ATM Cards Request to Head Office. 11. Arranging, Delivering ATM Cards to Clients. 12. Proceeding Phone Banking, Mobile Banking, Internet Banking and SMS Alerts. 13. Proceeding Cheaque Books Request to Head Office. 14. Arranging, Delivering Cheaque Books to Clients. 15. Opening and Maintaining Lockers Facility to Clients. 16. Follow up Existing Clients and make Strong relationship with them. 17. Solving Problems of Clients Regarding Bank. 18: Make Pipe line on Daily, Weekly and Monthly basis. 19: Sales of Consumer Products (Credit Card, Personal Loan, and Auto Loan)

Company industry:
Banking
Job role:
Banking

General Banking Officer - Sales

June 2016 - December 2016

MCB Bank Ltd

Multan, Pakistan

June 2016 - December 2016

1. Attract New Clients. 2. Sale of Bank’s Products. 3. Controlling and monitoring all Service Quality Affairs of Branch. 4. Making Strong Relationship with Customers. 5. Giving Presentation to Group of Prospect Clients. 6. Giving Financial Advices to the Clients. 7. Opening Accounts and Fulfilling Discrepancies of Accounts. 8. Closing Accounts on Customers Request. 9. Activation of Dormant Accounts. 10. Proceeding ATM Cards Request to Head Office. 11. Arranging, Delivering ATM Cards to Clients. 12. Proceeding Phone Banking, Mobile Banking, Internet Banking and SMS Alerts. 13. Proceeding Cheaque Books Request to Head Office. 14. Arranging, Delivering Cheaque Books to Clients. 15. Opening and Maintaining Lockers Facility to Clients. 16. Follow up Existing Clients and make Strong relationship with them. 17. Solving Problems of Clients Regarding Bank. 18: Make Pipe line on Daily, Weekly and Monthly basis.

Company industry:
Banking
Job role:
Marketing and PR

Personal Banker

July 2014 - June 2016

UBL

Multan, Pakistan

July 2014 - June 2016

1. Attract New Clients. 2. Sale of Bank’s Products. 3. Controlling and monitoring all Service Quality Affairs of Branch. 4. Making Strong Relationship with Customers. 5. Giving Presentation to Group of Prospect Clients. 6. Giving Financial Advices to the Clients. 7. Opening Accounts and Fulfilling Discrepancies of Accounts. 8. Closing Accounts on Customers Request. 9. Activation of Dormant Accounts. 10. Proceeding ATM Cards Request to Head Office. 11. Arranging, Delivering ATM Cards to Clients. 12. Proceeding Phone Banking, Mobile Banking, Internet Banking and SMS Alerts. 13. Proceeding Cheaque Books Request to Head Office. 14. Arranging, Delivering Cheaque Books to Clients. 15. Opening and Maintaining Lockers Facility to Clients. 16. Follow up Existing Clients and make Strong relationship with them. 17. Solving Problems of Clients Regarding Bank. 18: Make Pipe line on Daily, Weekly and Monthly basis.

Company industry:
Banking
Job role:
Marketing and PR

Personal Banking Officer

July 2013 - July 2014

Meezan Bank Ltd

Multan, Pakistan

July 2013 - July 2014

1. Attract New Clients.
2. Sale of Bank’s Products.
3. Controlling and monitoring all Service Quality Affairs of Branch.
4. Making Strong Relationship with Customers.
5. Giving Presentation to Group of Prospect Clients.
6. Giving Financial Advices to the Clients.
7. Opening Accounts and Fulfilling Discrepancies of Accounts.
8. Closing Accounts on Customers Request.
9. Activation of Dormant Accounts.
10. Proceeding ATM Cards Request to Head Office.
11. Arranging, Delivering ATM Cards to Clients.
12. Proceeding Phone Banking, Mobile Banking, Internet Banking and SMS Alerts.
13. Proceeding Cheaque Books Request to Head Office.
14. Arranging, Delivering Cheaque Books to Clients.
15. Opening and Maintaining Lockers Facility to Clients.
16. Prepare Productivity Reports of BDO’s on Daily, Weekly, Monthly and Annually bases.
17. Follow up Existing Clients.
18. Solving Problems of Clients Regarding Bank.

Company industry:
Banking
Job role:
Marketing and PR

Bancassurance Team Leader

August 2010 - June 2013

Jubilee Life Insurance Company

Multan, Pakistan

August 2010 - June 2013

1. Sale of Company Products.
2. Making Team.
3. Conduct test and interview of new candidates.
4. Arrange interview of selected Candidates with upper authority.
5. Assigning Targets on Daily, weekly, Monthly and Yearly Bases.
6. Leading and Guiding Team to Fulfill Targets.
7. Making Relationship with Branch Managers and other staff.
8. Attract New Clients.
9. Giving Presentation to Group of Prospect Clients.
10. Giving Financial Advices to the Existing Clients.
11. Prepare Productivity Reports of BSO’s on Daily, weekly, monthly and annually bases.
12. Follow up Existing Clients and Renewals Of Policies (Persistency)
13. Solving Problems of Clients Regarding Policies.
14. Deals in Death Claims.
15. Training of new Bancassurance Sales Officers.
16. Dealing Financial and Non Financial Endorsements.

Company industry:
Insurance & TPA
Job role:
Sales

Internee

July 2010 - August 2010

Habib Bank Limited

Multan, Pakistan

July 2010 - August 2010

Opening of Account
Preparation of KYC
Balance Inquiry
Filling of Deposit Slip
Receiving Of Cheques, issuance of Cheque Books
Activation of cheque Books
Online Transfer, branch transfer
Clearing (inward & Outward), OBC preparation,
Assist Document management officer in Editing of banking instruments.
Remittances(pay order)
Preparation of documents for Flexy Loan, Running finance, agri Loan, Purchase Order, delivery Order, Offer letter. Advances to Customers.

Company industry:
Banking
Job role:
Accounting and Auditing

Education

Bahauddin Zakariya University, Multan

June 2015

June 2015

Master's degree, Law

Pakistan

GPA (percentage): 49%

GPA (percentage): 49%

LLB

Institute of Management Sciences, Bahauddin Zakariya University, Multan

March 2011

March 2011

Master's degree, Finance

Pakistan

GPA (point): 2.51 out of 4

GPA (point): 2.51 out of 4

Master in Business Administration.

Hailey College of Commerce, Punjab University, Lahore

November 2008

November 2008

Bachelor's degree, Accounting and Finance

Pakistan

GPA (point): 2.98 out of 4

GPA (point): 2.98 out of 4

Becholours of commerce

New Muslim College of Commerce and Computer Sciences

August 2006

August 2006

Diploma, Commerce

Pakistan

GPA (percentage): 74%

GPA (percentage): 74%

intermediate in Comerce

Government Model High School

June 2004

June 2004

High school or equivalent, Science

Pakistan

GPA (percentage): 56%

GPA (percentage): 56%

matric

Skills

Business Development
Expert
Business Development
Expert
Marketing
Expert
Marketing
Expert
Branch Banking
Expert
Branch Banking
Expert
Islamic Finance
Expert
Islamic Finance
Expert
Insurance
Expert
Insurance
Expert
Computer Hardware
Intermediate
Computer Hardware
Intermediate
Windows Installation and Repairing (98, 2000, XP, Vista, Windows 7)
Expert
Windows Installation and Repairing (98, 2000, XP, Vista, Windows 7)
Expert
Selling Skills
Expert
Selling Skills
Expert
comparative marketing
Expert
comparative marketing
Expert
Group presenter
Expert
Group presenter
Expert
Marketing
Expert
Marketing
Expert
Insurance
Expert
Insurance
Expert
Islamic Finance
Expert
Islamic Finance
Expert
Branch Banking
Expert
Branch Banking
Expert
Business Development
Expert
Business Development
Expert

Languages

English
Expert
Urdu
Native Speaker

Training and Certifications

Certifications
Yes
Jubilee Life Training Centre
Aug 2010 - Sep 2010

Hobbies

  • Internet Browsing, Chating, Reading Books.