Manager
Travel Designer Group
Total years of experience :15 years, 1 Months
Key Result Areas:
• Administering hotel contracting and inventory procurement for the B2B Portal Rezlive.com
• Liaising with channel managers for dynamic inventory on the portal Rezlive.com
• Supervising the India venture of the group i.e. Designer Indya
• Functioning with teams which assists sales experts and GSAs of 16+ countries for offline enquiries
• Establishing formalized contracts, quarterly business review, scorecards and service level agreements with suppliers
• Preparing cost effective travel plans and providing excellent customer services
• Planning and executing joint marketing promotions with various trade partners like hotel brands & tourism boards
• Formulating budget for Indian destinations/ product line and forecasting sales revenue
• Organizing a team of destination experts
• Managing hotel booking and rental car reservations
• Providing travel guidance and packages according to the customer’s requirement and budget
• Facilitating horizontal product initiatives across destinations to optimize product offering
Key Result Areas:
• Booked international and local travel and hospitality arrangements
• Interfaced with customers to build strong work relationships
• Maintained client profiles for follow-up, collected and processed payments, advised clients on travel arrangements and dealt with complaints and refunds
• Sold travel for B2B and B2c markets in US, UK and GCC Markets
• Communicated with the Indian hotels for contracting them with inbound and domestic guests
• Generated ideas to strengthen content and itineraries for US website
• Developed travel products for US and UK Markets
• Matched the rates with other online competitors so as to offer the best quotes over the time
• Analyzed the quality of the product; compared cost with ground suppliers of India, Dubai, Sri Lanka, Bhutan and Nepal
• Negotiated best rates with the hotels and ground suppliers for different destinations
• Contributed in contracting with different local suppliers, ground handlers and hoteliers in order to offer the best deals to the customers and keep them satisfied
• Managed over the sales files with proper costing to the operations team and monitored the on-ground activities while the guest is on tour
• Assisted all the major call centers for luxury hotel enquiries being a part of the sales support team
Tour consultant for B2B Agents in Russia and Spain.
Bachelor in Travel & Tourism Management (Honours) from NSHM Knowledge Campus, West Bengal University Of Technology, Durgapur in 2009 Diploma in IATA/UFTAA Foundation course from NSHM Knowledge Campus, Durgapur in 2009