CUSTOMER SERVICE MANAGER
Ecobank Transnational Incorporated
Total years of experience :21 years, 7 Months
• Daily supervision of over twenty staff for branch operations / work activities of two business outlets
• Managing branch principal accounts, generating business leads and follow-up
• Business and Staff performance appraisal, highlighting constraints and suggesting solutions.
• Supporting Business Sales/ Marketing group in cross selling financial products and services
• Handling card business (Mastercard, VISA, Masterpass, )- client on-boarding, managing and dispute resolution
• Scheduling and apportioning zonal cost/expenses amongst branches
• Monitoring and Reconciliation internal accounts using Business Objects and Business Intelligence application
• Preparing and Monitoring branch budget and balance-sheet
• Managing bank’s physical assets and managing vendors and technicians on routine and periodical maintenances and repairs
• Supervising inventory and stock of working tools and ensuring practical re-order level to prevent stock-out and work breakdown using SAP (Ariba)
• Overseeing remittance of monthly tax; maintenance of Tax records and liaising with Head office and Tax consultants on Tax audit
• Handling correspondences with other banks, individuals and corporate organizations.
• Handling and first-level management Automated Teller Machine
• Administering the Branch Treasury
• Conducting market research and analysis of products and services in Middle East and Africa
• Creation of customer profiles and connecting with them to onboard on company platform
• Planning interface meetings with clients and conducting business/product analysis
• Generating business leads and following-up sales opportunities
• Maintaining client relationship, response to enquiries and providing business update
• Ensuring clients compliance to service level agreement and integrity of supplies
• Monitoring business environment and market trends for forecasting, planning, service improvement and business growth
Teaching course contents, Organising and Co-coordinating Students’ Test and Examination and Reporting results and Performance evaluation
Teaching course contents, Organising, and Co-coordinating Students’ Test and Examination and Reporting results and
Performance evaluation
• Bidding for Contracts/ Jobs
• Coordination of sales team
• Business expansion and strategic planning for sales growth (Improved sales and market share by over 250%)
• Purchase and Assembling Raw materials, Supervising production and marketing of products plus logistics
• Accounts keeping, reporting and evaluation of business performance
Bidding for Contracts/ Jobs
Sourcing for sales outlet and personnel
Purchase and Assembling Raw materials, Supervising production and marketing of products
Accounts keeping, reporting and evaluation of business performance
courses: Attestation of French Beginners Language Competence
Advance Courses in Business and Corporate Law, Corporate Finance, Financial Accounting, Entrepreneurial development, Operations Management, Advanced Economics and Strategic Management
Microeconomics, Macroeconomics, Monetary Economics, Econometrics, Statistics, Business Mathematics, Economics Mathematics, Development Economics, Management, Accounting, Business Finance, Corporate Finance, Public Finance, Entrepreneurship, Political Science and Public management, Social Psychology and General Studies Other courses: Proficiency Certificate in Management – Nigerian Institute of Management (2006) * Certificate in Microsoft Office, XP BASIC-NIIT (2005) * Accounting Technicians Certificate-The Institute of Chartered Accountants of Nigeria. (2004) * Student Member Chartered Institute of Bankers of Nigeria * Student Member Association of Chartered Certified Accountants * Student French Learning Centre, Ministry of