Senior Sales Consultant / Outbound Telesales Division Trainer
Olive Property Group LLC
Total years of experience :20 years, 9 Months
I have had the opportunity to learn and excel in the fast paced and diversified business of Dubai real estate. I have been successful in negotiating and closing sales deals with high net worth individuals. Also gained in depth knowledge of the sales techniques and different mind sets of clients from diversified nationalities in towards real estate. I utilized these skills in setting up an off shore outbound call center in Sri Lanka and training and development of the team.
- Responsible for training, development and performance evaluation of outbound call center team.
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Arrange meetings between buyers and sellers when details of transactions need to be negotiated.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets and trends.
- Investigate clients' financial and credit status to determine eligibility for financing.
- Contact property owners and advertise services to solicit property sales listings.
- Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.
Responsible for overseeing, growing and training a team of 20 individuals which included Senior Loan Executives, Senior Sales executives and CSR’s. Responsibilities also include but not limited to: providing strategic direction to the team members, supporting team members in their renewal and sales/revenue goals. Setting individual staff goals while also communicating status reports on the team’s activities. Coordinating training and development, providing performance evaluations for team members.
• Participating in recruiting and hiring process to meet adequate staffing level.
• Developing training program for newly hired staff and coordinating continuing product training for direct and dotted reports.
• Assurance of quality control and maintaining a QA score of more than 95% for the team.
• Responsible for revenue generation and achieving monthly revenue goals.
• Managed projects of clients based in U.S, U.K and Australia.
• Proven record of project growth by 300% in terms of revenue and head count since I was promoted to Team Open Operations.
• Ensuring employee performance is being recognized, which includes promotions and review of compensation and career path.
• Evaluation and monthly performance Appraisals of each associate in the team and job allocation based on knowledge, experience and skills.
• Responsible for over 6, 000 inbound / outbound calls for the team on daily basis.
• Sound American Accent Neutralization Course. (Touchstone Communications)
I was handling the overall affairs of the company, both internal operations and external relationships with vendors, government entities, contractors and clients. Looking after the LPO’s, accounts and HR related matters.
• Responsible for overall operation of the company.
• Handled the client side resulting in enhanced results.
• Supported the finance manager in accounts.
• Dealt with company staff and resolution of day-to-day matters.
• Preparing Daily/weekly/monthly MIS reports for the CEO.
Responsible for a team of 15 sales executives for the retail assets division of Citibank. Responsibilities were to introduce Citibank products to prospective customers through various methods, including cold calling and direct marketing. Was able to significantly contribute to Citibank’s Sales department goals by generating warm leads and converting them into potential business.
• Have been part of this multinational bank's Sales & Marketing team for 3.5 years.
• Have been successful in generating new clients and record sales for the company.
• Worked on developing complicated spreadsheets to maintain data most efficiently.
• Worked with managers and colleagues on various projects, building teamwork and problem solving skills
• Worked in team environment that has taught delegation of responsibility, trust in the team, being productive on a multi-level and accomplishing multiple goals.
• Continuously involved in training and providing guidelines for new hires.
• Working with various Citibank departments to resolve discrepancies and achieve desired results.
- Greenwich University: Elected Treasurer of the Student Body. - Was awarded scholarships for several semester for scoring 4 GPA. - Also represented university's table tennis in National University Games.