Senior Broker Life Reinsurance
Chedid Insurance & Reinsurance Brokers
مجموع سنوات الخبرة :14 years, 11 أشهر
Operations
• Developing initial processes of Operations, Customer Services, HR and Administration
• Develop and implement ISMs, SLAs and define realistic TATs
• Developing motoring tools and service quality assurance checks to ensure that defined TATs are being met
• Liaison with Insurance companies to abridge the operational gap to get the business done
• Own weekly/monthly management reports
• Performing initial underwriting for the individual and corporate insurance business Managing and supporting team to provide sales support to customers
Other Responsibilities
• Assist sales teams to close the corporate deals as and when required
• Liaison with insurance companies for product development and customer services advancement
• Administrating HR related activities
• Identifying gaps of processes, developing strategies and close coordination with team for implementation
• Develop and implement ISMs, SLAs and define realistic TATs
• Developing motoring tools and service quality assurance checks to ensure that defined TATs are being met
• Continuous close coordination with other departments to understand nature of dependencies involved in existing processes with the purpose of providing better customer services
• Close coordination with IT for implementation of new initiatives and modifications in existing system to improve efficiency
• Develop Complaint Management process and mechanism
• Customer’s complaints handling in accordance with regulatory guidelines and strong follow up for E2E closure
• Ensure all the departmental activities are being performed according to guidelines of regularity authorities
• Training, guiding, motivating and monitoring team of 22 subordinates
• Managing and supporting a team to provide post sales services to MCB Banca customers
• Working with various business partners to ensure the compliance with operational risk policies
• Proactively identify and address risk issues and weakness in existing policies and processes
• Assist business partners with their identification of process and control related issues
• Advise on process and products structure to lessen the risk exposure to the bank
• Based on specific transaction reports, identify control weaknesses in departments and functions and other operational areas and recommend changes to minimize those weaknesses
• Monitor the completion of all assigned activities of business partners to ensure agreed upon changes have been implemented to address identified control weakness
• Addressing control deficiencies to management and business partners and ensure the remedy
• Strict compliance with processes and observe TATs and sharing the report to management on monthly basis
• Handling customer’s complaints via CMS
• Keeping close coordination with SBP, Service Quality, FRMU, Compliance, Whistle Blowing, Internal Control and other Departments of bank to close customer’s complaints
• Handling both internal and external(SBP) audit
• Performing Business Continuity Plan, CRCD and IRAF activities as and when required
• Business analysis
• Managing and supporting Sales team regarding Operational queries related to post sales services
• Deduction and administration of renewal premium through RB system