Store Manager
marks and Spencer’s
Total years of experience :18 years, 8 Months
of leading Marks & Spencer stores in Delhi.
•Responsible for business turnover of 18 cr from a stores with a team of 30 Professionals.
•Responsible to drive store sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all fields operations strategies, consistently across both stores.
•Analyze retail metrics on an on-going basis and strive towards achieving higher score and employee productivity.
•Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently across both stores.
•Develop and implement strategies to improve bottom line by monitoring GMROF (gross margin per square feet), productivity and operational cost optimization.
•Know our customers by interacting with the customers on the sales floor and observing shopping behavior’s, and associate/customer experience.
•Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.
•Ensure the overall people plan of the stores reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.
•Responsible to maintain a current career path/associate assessment overview of each store team, and the area as an operating unit.
•Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
•Manage store management teams towards acceptable store operations/audit compliance scores.
•Strategize innovatively to increase market share.
•Responsible for keeping stores shrinkage below -0.50%.
•Formulate liquidation plans and devise markdown strategies for various categories and brands.
•Increase customer entry through incentives during off peak customer entry time and tie-ups for customer crossover.
( Operations )
•Spearheading implementation of LPC, Staff training, Process management and customer satisfaction enhancement measures.
•Conceptualize and develop strategy for Sales and Profitability in line with business strategy.
•Ensure compliance with all applicable tax and any other Business related legislations(SOP)
•Store Manager- Key Responsibilities Include :
•Driving Net Sales & EBITA Targets
•Ensuring effective execution of Loyalty Program(Payback/Gift Penetration)
•Driving SOP and Internal Compliance
•Ensuring People Satisfaction
•Accountable for Store P&L
•Floor Manager(Ladies/Footwear/Toys NF-Gurgaon Central)- Key Responsibilities Include:
•Monitoring and implementing sales promotions.
•Collaborating with Category Buyers.
•Devising and implementing tactical / transactional methodologies to achieve sales targets.
•Floor Manager(Menswear- Brand Factory)-Key Responsibilities Include:
•Devising and implementing tactical / transactional methodologies to achieve sales targets.
•Monitoring and implementing sales promotions.
•SOP Implementation and monitoring compliance.
•Improve brand adjacencies.
•Collaborating with Category Buyers.
•Monitoring Store level IT implementation.
•All Private labels sales monitoring.
•Performing daily closing activities
•MIS generation
Brand Factory-Key Responsibilities Include:
•Merchandise Planning and Stock Management
•Target setting and monitoring the achievement.
•Co-Ordination with Brands/ Internal Clients for Operational / Transactional business needs. Closing in on negotiations.
•New category / Brand introduction.
•Process documentation, streamlining processes at the stores
Include
•Business Accountability for Men’s Apparel at Big Bazaar, K’mangla; Bangalore
•Contributing in day to day operations of the Department.
•Strategizing ways to achieve targets from operational point of view.
•Optimizing resource allocation and usage.
•Additional Responsibility : Front End Operations of Converge M (Mobile Section) and new business
Internship / Summer Training
•Pantaloons(PRIL)- 6 Months-Men’s Category Operations
• Future Group Head Office(PRIL)- 2 Months-Video Conferencing/CCTV
Currently doing MS Business Analytics (STEM course) in US.
Store Management , TNI , Coaching Skills , PnL Management
courses: Operations , Customer Experience , Statistical Analysis , People Management