E-commerce Supervisor
Kuwait Agro.
Total years of experience :18 years, 3 Months
Meet preset customer goals through ecommerce sale maximization.
Monitor and analyze revenue generation from website traffic information
Oversee expenses sales and other aspects of business budgeting
Ensure compliance of all business activity to customer and industry standards.
Develop and enforce compliance with company policy and procedures
Managed channel promotion in coordination with sales marketing and distribution departments.
Marketed new products with regular website updates.
inbound calls, dealt with questions efficiently and effectively and input data into systems
•Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
•Assisted in training new members of staff
•Worked to ensure all individual and team targets were met
•Provided excellent customer service at all times
•Assisted customers with finding suitable products and checked availability in System
•Maintained a friendly manner and calm, positive demeanor when handling complaints
•Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
•Upgrade service and offer additional service packages or option.
•Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
Warehousing & Shipping)
•Assist operation team by developing and implementing common work process and providing other management and administrative assistance as required.
•Establish and maintain stock, records, progress reports and other documents, such as inventory, material control, accounting records, receipt/move audit reports etc.
•Develop and maintain filing system for daily reports generated by system.
•Data input for Radio Frequency Identification (RFI) tags for all domestics and international shipments.
•Maintained compliance with all safety and corporate regulations.
•Warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OHSA.
Monitor, maintain, control and direct functions, job tasks, safety, housekeeping, quality, other specific tasks within Warehouse floor environment in safe, productive, quality oriented environment.
•Provide direction and communication to warehouse associates to ensure efficient and accurate material processing tasks including receiving, put-away, pick, pack and ship.
•Assisting with manager daily operation of Distribution Center. Daily briefing for TSTI (Total Safety Task Instructions)
•Assist in all facets of employee training, inclusive of health, productivity, and operational procedures. Assist in conducting safety meetings, and any on the job training for new employees.
•Recognize and celebrate team and team member accomplishments and exceptional performance.
•Motivate and inspire team members.
•Effectively handled and managed supply section and issued thousands of class II items to US-ARMY Customers and Coalition Troops involved in OPERATION IRAQI FREEDOM.
•Assisted in customer services to include requisitions, regular issues, hi priority walk-through and researching customer status reconciliations using Exceed workstation.
Consolidation & Shipping)
•Effectively manage incoming and outgoing shipments to ensure accuracy, completeness, and condition of materials
•Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
•coordinate the storage or distribution operations within DDKS that are engaged in storing or distributing materials or products
•Prepared, maintained and evaluated employment performance reviews
•Ensured that contractual deadlines and target are met
•Monitored shipments to ensure customer satisfaction
Under general supervision, assist Operations teams by developing and implementing common work processes and providing other management and administrative assistance as required.
•Establishes and maintain stock, records, progress reports and other documents, such as inventory, material control, accounting records, receipt/move audit reports etc.
•Ensures optimum space utilizations in warehouses (Aisle and bin or vice versa).
•Develop and maintain filing system for daily reports generated by system.
•Quality check at the time of off-loading & receiving the containers and keeping the statistics of all transactions.
•Data input for Radio Frequency Identification (RFI) Tags for all domestics and international Shipments.
•Quality inspection of 463A Air Force Pallets, checking all the documents & labeling.
•Check the quality of packing and making the documents of the item send through courier to all over the world.
•Updating and maintaining warehouse assets record.
•Updating and filling all IMS records correctly.
•Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.
•Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
•Maintained compliance with all safety and corporate regulations.
•Designing new strategies of marketing which help towards the growth of the business and customers satisfaction.
•Warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OHSA.
•Under general supervision, coordinates programs relating to the proper handling, storage, and disposal of hazardous materials; serves as technical advisor to the commander in charge of hazardous material spill incidents; and performs related work as required
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