Operations Coordinator
MAF Dalkia Middle East
Total years of experience :13 years, 9 Months
• Provide full secretarial and administrative support to the Client Operations Manager in order to relieve the administrative workload allowing valuable time to be spent on strategic and tactical issues.
• Maintain record and assist in administration of team: Allocation, attendance, overtime, leave scheduling & administration, employees records, etc
• Coordinate and communicate with operations staff, clients and other departments
• Communicate and liaise with clients as required by FM
• Manage FM appointments & diary, ensuring efficient use of time
• Prepare quotations from contractors and suppliers, comparison sheet and Local Purchase Order.
• Cross check invoices & delivery notes and ensure that the services are provided as per the contract or LPO.
• Receive and reconcile all invoices.
• Forward all the supporting documents to finance for timely payment to the service provider
• Perform other clerical and administrative duties as required
Deliver excellent customer service, at all times
Take guests' details and allocate their rooms
Receive, direct and relay telephone messages and fax messages
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
June 2010 Marriott Hotel Manila
Receptionist, Service Attendant
2006-2010 Lyceum of the Philippines University Bachelor of Science in Hotel and Restaurant Management with Specialization in Cruise Line Management Intramuros, Manila, Philippines