Valeriia Zakharchenko

Provided high-quality guest service in a fast-paced hospitality environment in Dubai.
Welcomed guests, managed inquiries, and ensured a smooth and professional guest experience.
Handled guest requests and resolved issues efficiently while maintaining a positive attitude.
Coordinated with different departments to ensure seamless service delivery.
Maintained strong communication with international guests from diverse backgrounds.

Provided premium customer service onboard an international cruise ship, creating a personalized shopping experience for guests.
Achieved sales targets through effective communication, upselling, and strong product knowledge.
Operated POS systems, processed transactions, and handled cash and card payments accurately.
Assisted in stock control, inventory management, and regular stock counting procedures.
Maintained visual merchandising standards in line with brand guidelines and promotional campaigns.
Worked closely with the team to ensure smooth daily operations in a fast-paced retail environment.

Delivered high-quality tour and transfer services to international guests in a fast-paced tourism environment.
Managed group coordination, schedules, and transportation logistics to ensure seamless travel experiences.
Provided informative and engaging presentations, enhancing guest satisfaction and overall experience.
Resolved guest concerns on-site, maintaining professionalism and a positive atmosphere.
Collaborated with multiple stakeholders, including hotels, drivers, and tour operators.