Customer Service Represantative
Sharaf DG
Total years of experience :4 years, 9 Months
• Implementing corporate strategies for achievement of top line & bottom-line targets, bringing out unique selling proposition of all products to achieve higher sales.
• Maintain and develop good relationship with customers through personal contact or meetings or via telephone.
• Resolve customer complaints and follow up with various internal departments.
• Involved in maintaining customer databases, recording transaction details and various administration tasks.
•Sharing ideas and motivating the team through team building sessions.
•Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
•Maintain a fully display of products via merchandising methods as laid down by the company.
•Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems.
•Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating, developing effective working relationships and by establishing trust and confidence with the customers.
• Providing technical support over the phone to all IT users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues over the phone.
• Take ownership of a call and seeing it through to closure.
• Escalating calls and issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing calls to the Help Desk.
• Ensuring that all call details are captured and entered in the logging software.
• Updating support documentation.
• Answering & responding to all calls & requests within agreed time scales.
• Keeping customers updated as to progress.
• Provide troubleshooting and configuration support for client desktop and networking environment.
• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Provide support in setting up end user training activities
Professional Diploma in Information Technology- Software Engineering Modules Covered: Quarter 1 Office Applications Fundamentals of programming Quarter 2 Common Business Application Operating Systems Fundamentals Networking Fundamentals Quarter 3 Relational Database Design Implementing a Database design on MS SQL Server 2000/2005 Quarter 4 Web Content Development and Java Scripting Programming with Java Quarter 5 Linux Operating Systems Software Business Process and Development Life Cycle Quarter 6 Developing portable Web Applications using XML Object Oriented Analysis and Design using UML Quarter 7 Developing Enterprise Wide Applications (part1) using .Net Technology Developing Enterprise Wide Applications (part2) using .Net Technology Female Religion Christian
Professional Diploma in Information Technology(Software Engineering- Microsoft Technologies)
'2006-2007' Marlborough High School 'A' level Mathematics, MOB, Accounting
'2002-2005' Marlborough High School 'O' level * 9 subjects passed including Mathematics, English and Science
