PRODUCT MANAGER
aramex International
Total years of experience :7 years, 3 Months
PRODUCT MANAGER
2010- 2012 Beirut, Lebanon
aramex International - NAHEL.COM (Subsidy Company) -Lebanon
Managing the merger between two e-commerce websites: AdabWaFan.com &Nahel.com with the partnership of aramex. AdabWaFan.com has been folded fully under Nahel.com, which is located in UAE &specializes in selling all type of products from Electronics &Games to Perfumes &Watches domestically inside UAE. Directing the merger consisted on Launching an Arabic Page to sell Arabic Products (Mainly Books), Switching to worldwide selling, Migrating All AdabWaFan.com Customers to Nahel.com &Encouraging them to use it. Creating new sales opportunities for all Products out of Lebanon, Following up on existing &new clients, Guiding operations for Product related Customers &Handling Quality assurance. Headed the full data content management for the new Arabic page on Nahel.com. Handled all Website Arabic Translation &Inaccuracies Mining and Fixings. Handling the new Arabic Page in full.
Daily Tasks include:
❖ Managing the entire product line life cycle from strategic planning to tactical activities.
❖ Manage Web site Product Content in terms of Data adding, posting & updating.
❖ Acquiring Human &Material Resources.
❖ Organizing the work, Assigning tasks, Directing activities &Controlling projects executions.
❖ Handle all Product related Customer Inquiries, E-mails, Phone Calls & Customer Care.
❖ Guiding &Assisting operations with Locating Items, Products & Services for Customers, Ordering Items, Follow-up & Order Sorting as well as shipments tracking.
❖ Coordinate with the Marketing Team for Product related Promotions, Discounts & Offers on monthly and weekly basis.
❖ Analyse potential partner relationships for the product, Seek, make contact &develop profitable relationships with Suppliers &Resellers in addition to attracting affiliates.
❖ Resourcing new Product lines out of Lebanon.
❖ Helping Out with a sister e-commerce Fashion website: Vanityisi.com.
* Member of the company's Basketball team.
Professional Experience
CUSTOMER RELATIONSHIP MANAGER
2007 - 2010 Beirut, Lebanon
aramex International - ADABWAFAN.COM (Subsidy Company)
Managing the full client aspect of an e-Commerce company that manages a Website called AdabWaFan.com, which specializes in selling Arabic and English Books, Music, Movies and Software titles across the region and the world. Activities and operations include managing a multi-national logistics operation, as well as heavy exposure in Supply Chain Management and Client Relations, as well as Creative works and Trade Fair exposure as well as training new comers on daily operations and assigning duties. Creating new sales opportunities, following up on existing clients in the Business - to - Consumer and Business - to - Business sector, handling operations for customers and Quality assurance. Heavily involved in the development and execution of the portal's Business plan. Recently headed the full revamp of the e-Commerce portal in terms of functionality, development and customer-ease.
Daily Tasks include:
❖ Approval of client orders exclusively Credit Cards as well as capturing their amounts manually.
❖ Preparing details and suppliers reports on daily items for operations.
❖ Handle Customer Inquiries, E-mails, Phone Calls & Customer Care
❖ Coordinate with operations concerning Locating Items, Products & Services for Customers, Ordering Items, Follow-up & Order Sorting
❖ Coordinate with Project Manager Promotions, Discounts & Offers
❖ Generate the weekly, monthly and recommended Newsletters, and send them to clients
❖ Manage Web site content, promoting content and following up on deals with suppliers for promotions on content
❖ Seek, make contact and develop profitable relationships with Institutions, Resellers and Loyal Clients, offering quotes and assuring on time delivery.
❖ Study, plan and implement pricing schemes with Project Manager
❖ Develop Profiles of Clients for analysis, report on trends, potential opportunities and market intelligence.
* Member of the company's Basketball team.
Professional Experience
PROJECT COORDINATOR
2005 - 2007 Beirut, Lebanon / Amman, Jordan
aramex International - ADABWAFAN.COM (Project)
Leading an e-Commerce Website project called AdabWaFan.com, which specializes in selling Arabic and English Books, Music, Movies and Software titles across the region and the world. Activities and operations include managing a multi-national logistics operation, Supply Chain Management and Relations, System updating and developing, as well as expanding the e-Commerce reach and effectiveness.
1995 - 2000 Beirut Arab University Beirut, Lebanon The pathway of the BA in Law aims to provide the necessary legal and legislation knowledge, skills and information in a globalized world. BACCALOREAT (PHILOSOPHY STREAM)
1991 - 1995 AbdelQader Kabbani School Beirut, Lebanon Education