Vandana Lobo

o Managing relationships with assigned business partners from Middle East and North Africa regions and ensuring they are meeting contractual obligations in terms of revenue and margin.
o Carry out technical Selection for Chillers, Air side products, Precision Units, Package units and special customized units.
o Handling the sales process such Enquiry Registration, Pricing, Order Processing, Negotiation and Maximization.
o Liaising with factory for production on time and with distributors for payment collection.
o Receiving selections from third party supplier for Horse Shoe Heat Pipe, Heat Recovery wheel and negotiating prices.
o Co-ordinate with Logistics for ensuring proper and timely delivery.
o Hold regular conference calls with the distributors to discuss performance and opportunities.
o Ensure all service related issues are resolved in a timely manner.
o Imparting training for selections software and providing technical information.
o Interacting with factory and R&D for feedback on Air Conditioning Solution, software and product issues.
o Following up with distributors on all open jobs and prepare reports to management on weekly basis.

 Providing support to Clients in resolving issues while coordinating with Service Engineers
 Ensuring timely service visits to sites by Support Engineers
 Cost Estimation and preparing quotations as required by the Clients
 Maintaining Order Placement, Supply / Demand Alignment & Material Replenishment
 Ensuring Timely Delivery of material & Order placements to Clients
 Payments follow up ensuring timely payment by Clients
 Documentation of troubleshooting and problem resolution steps
 Following up if service delivery is not meeting expectations
 Preparing key customer monitoring report for management
 Knowledge of CRM and Sun Systems

IBM INDIA PVT LTD (July 2011- July 2013)
✓ Worked as a Technical Operations Specialist, Assisting operational, configuration and maintenance at the Network Operating Center, for clients Broken Hill Proprietors (BHP)
✓ Providing a medium of support to all Technical departments organizing and providing a complete end to end support to the client over the issues.
✓ Assistance and management of all the issues for backend infrastructure such as Exchange Servers, User Issues and all Level-One Issues.
Environment/Tools: Maximo, Lotus Notes, Active Directory, Microsoft Office.