Call Center Agent
Saleh Bin Lahej Hospitality Division
Total years of experience :15 years, 0 Months
• Take orders from local clients across Dubai & Sharjah, UAE.
• Restaurants includes: Chili’s, The Pizza Company, Romano Macaroni Grill, El Chico, Pinoy Grill and Black Canyon.
• Assisting & reporting to the Call Center Director
• Reporting to the Manager and Supervisors
• Getting daily sales and encoding it on the system
• Preparing daily and monthly sales reports
• Outbound calls for a Phone Survey for Customer’s Feedback, maintaining the daily complaints in excel format
• Maintaining Office files/records
• Preparing/making letters and memos
• Training new agents in all the menus and in English communication skills.
• Organizing activities in the call center
• Check status of ATM Machines from Transguard Team
• Answers e-mails from different banks, EMAAR, Bay Central and other clients of Transguard
• Give combination of ATM Machines to Transguard Teams for them to be able to open the Machines
• Assigned in handling Euronet, DIB and HSBC-handling logging call-out, and queries
• Filing Incident Reports
• Preparing daily calls reports
• Tracking call log-ins of agents and their call-outs
• Acts as a Receptionist
• Reply transactions/queries via e-mail
• Assists Qatar Airways passengers at the arrival hall
• Makes reports for damaged, missing and pilferage bags via Worldtracer, Haqiba system and Altea CM
• Updated missing items on-board via MS Excel and Worldtracer and contacting/updating passengers once matched item belongs to them
• Makes daily shift report via MS word and sending it via MS Outlook to shift supervisors
• Daily communication with the outstation and other airlines via formal email with the updates for the matched bags of the passengers
• Assigned in the call center to call and receive calls from passengers with regards with their inquiries about their missing/damaged bags. Logging all received and outbound calls for the whole shift in MS Excel
• Organizing files, updating LOP’s, acts as senior-in-charge when senior and supervisors are in training
• Training new joiners and allocating staff on my shift as instructed by the supervisor/senior
ANSWERS CALLS FROM ATM TECHNICIANS WITHIN UAE TO TROUBLESHOOT ATM'S, ASSIST LOADERS FOR STAYBACK OR REQUEST OF ADDITIONAL LOADERS FOR EMIRATES AIRLINES, SEND HOUSEKEEPERS/MAINTENANCE FOR DAMAC BUILDINGS
Organizing activities in the call center \n Provides quality customer service to Sears customers \n Maintaining target sales and average handling time set by client
Provides technical and customer service support to Dish Network Customers
Earned Units
FINISH BACHELOR'S DEGREE
SECONDARY DIPLOMA