Travel Consultant
Apollo Flight Centre
Total years of experience :19 years, 5 Months
Handles corporate accounts for their air tickets and other holiday packages.
Responsible in assisting retail clients in finding travel package deals for their needs.
Aid clients with reservations, transfers, changes, and cancellations.
Book domestic and international reservations for air travel, rail tickets, hotel and car rentals.
Secure new client sales and retention through customer service provided.
Handles administrative functions and secretarial support to our Operations Manager.
TICKETING ATTENDANT
Atlantis Palm Jumeirah, Palm Jumeirah
Dubai, UAE
(August 26, 2008 - August 28, 2009)
• Issues water park ticket to in-house and outside guests
• Assists in customer relations services such as refunds, inquiries and complaints.
• Provides assistance to water park operations as needed.
• Takes a part time job at the Guest Services Department call centre to answer queries and requests of in-house and outside guests
TRAVEL CONSULTANT
ANSCOR-CASTO Travel Corporation
Makati City, Philippines
(December 16, 2007 - August 21, 2008)
• Responsible in issuing tickets for passengers based in the United States
• Assists the passengers of our corporate clients with issues and changes in their reservations
• Assists in administrative works as directed by the Operations Manager.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Teletech Customer Care Management Philippines, Inc.
Pasay City, Philippines
(October 22, 2005 - December 14, 2007)
• Handles top corporate accounts of United Airlines on their domestic and international tickets.
• Responsible also in creating and ticketing a reservation for retail passengers and also helps in promoting the airline.
• Assists in reissuing the tickets and attends to special needs of the passengers.
• Responsible in educating the passengers with the rules and policies governed on their tickets.
GROUND STEWARDESS (Passenger Services Agent / Administrative Assistant)
DNATA Airport Operations
Ninoy Aquino International Airport, Pasay City, Philippines
(October 2004 - October 2005
• Responsible in the preparation of the flight by receiving telex messages, by coordinating with flight operations to retrieve gate assignments and to relay possible delays, and by calling the
catering services to relay flight load for meals.
• Provides assistance to reservations office by changing flights and revalidating paper tickets of walk-in passengers.
• Coordinates with flight operations team for any immigration documentation concerns of departing passengers.
• Make sure that daily station files are complete and in-order.
GROUND STEWARDESS (Passenger Services Agent)
MIASCOR Ground Handling Corporation
Ninoy Aquino International Airport, Pasay City
(February 2004 - August 2004)
• Responsible in determining passenger and baggage acceptance for travel.
• Checks the authenticity, validity and completeness of passenger's documents.
• Responsible in checking-in the passenger into the airline's system, issuing the boarding pass and tagging their baggage.
• Attends to the office needs of the airline including the secretarial services to the airline
principal.
Bachelor of Science in Tourism Graduated with Honor as Magna Cum Laude