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Vanessa Bautista, Assistant & Lead Generator

Vanessa Bautista

Assistant & Lead Generator·National Homes–

United Arab Emirates

High school or equivalent, Hotel and Restaurant Management

Work experience

Total years of experience: 14 years, 0 months

Assistant & Lead Generator

January 2026 - Present

National Homes–

Dubai, United Arab Emirates •Hybrid

January 2026 - Present

• Initiate and manage communication with potential clients via call, email and messaging platform.
• Maintain and update CRM database to ensure accurate client tracking and follow-ups.
• Coordinate meetings, appointments and daily schedules for smooth office operations.
• Organize and maintain filing system (physical and digital) for easy document access.
• Support front desk operations and ensure a professional and organized workspace.
Company industry:
Non-profit Organization
Job role:
Research and Development

Customer Service Representative

March 2020 - October 2025

Nordia Quantrics Experience

Rizal, Philippines

March 2020 - October 2025

• Handling customer escalation and complaints
• Developing retention strategies based on customer feedback, situation and needs.
• Negotiating with customers to renew contracts, retain business and services.
• Assist client with extensive billing review, provide instruction and resolution depending on clients
case.
• Conserve positive relationships with customers.
Company industry:
Business Process Outsourcing (BPO)

Customer Service Representative

March 2020 - September 2025

Quantrics (Telecommunication – Canadian Clients)

San Mateo, Philippines •Hybrid

March 2020 - September 2025

• Handled 500+ monthly customer interaction with a 95% satisfaction rating across 5-year tenure.
• Managed customer inquiries, escalations, complaints with effective resolution.
• Maintained CRM database with 100% accuracy, ensuring reliable customer records.
• Developed retention strategies to reduce churn and improve customer loyalty.
• Assisted client with extensive billing reviews and provided tailored solutions based on customer needs.
• Built and maintained strong client relationship through consistent communication.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

October 2018 - June 2019

Teletech (Mail Order Medication in the USA)

Cainta, Philippines

October 2018 - June 2019

• Assisted customers with insurance inquiries, billing concerns, and medication orders.
• Reviewed account histories to provide accurate and efficient solutions.
• Ensured compliance with company procedures and customer service standards.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer Service Representative

October 2018 - January 2019

Teletech

Rizal, Philippines

October 2018 - January 2019

• Review, gather and check account history to assist client with insurance inquiries and medication.
• Assist client with extensive billing review, provide instruction and resolution depending on clients
case.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

October 2017 - January 2018

Government Health Insurance

Rizal, Philippines

October 2017 - January 2018

• Assist clients inquiry about insurance coverage, alternative medication, and billing coverage.
• Offer services and recommendation base on clients need and situation.
Company industry:
Insurance & TPA

Customer Service Representative

October 2017 - January 2018

Government Health Insurance Company

Cainta, Philippines

October 2017 - January 2018

• Responded to customer inquiries regarding insurance coverage, alternative medicine and billing.
• Provided recommendations and alternative solutions based on client needs.
• Maintained professionalism while handling sensitive customer information
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Operation's Manager

January 2014 - September 2017

Miguel’s Store (Family

Antipolo, Philippines

January 2014 - September 2017

• Managed daily store operations including inventory, sales, and supplier coordination.
• Monitored expenses, budgeting, sales performance.
• Coordinated stock replenishment and maintained product availability
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation's Manager

January 2011 - January 2017

Miguel’s Store

Rizal, Philippines

January 2011 - January 2017

• Weekly stock maintenance with supplier coordination for liquor, soft drinks, snacks, detergent, can
goods, condiments and daily necessities through phone and email.
• Plan yearly promotions every quarter for the ordered volume on consignment terms, both retailer and
consumer.
• Storage control and handling to maintain in a salable condition.
• Budget, expense and sales monitoring
Company industry:
Other Business Support Services

Operation's Manager

January 2011 - January 2017

Miguel’s Store

Rizal, Philippines

January 2011 - January 2017

• Weekly stock maintenance with supplier coordination for liquor, soft drinks, snacks, detergent, can
goods, condiments and daily necessities through phone and email.
• Plan yearly promotions every quarter for the ordered volume on consignment terms, both retailer and
consumer.
• Storage control and handling to maintain in a salable condition.
• Budget, expense and sales monitoring
Company industry:
Other Business Support Services

Education

Pamantasan ng Lungsod ng Marikina

January 2025

January 2025

High school or equivalent, Hotel and Restaurant Management

Philippines

Skills

BILLING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

EMPLOYEE RETENTION

Intermediate

ESCALATION PROCEDURES

Intermediate

LITERACY

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATION SOFTWARE

Intermediate

TELECOMMUNICATIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CITRIX XENAPP

Intermediate

CLIENT SERVICES

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

CUSTOMER RETENTION

Intermediate

DATA MANAGEMENT

Intermediate

MANAGEMENT

Intermediate

ORACLE APPLICATIONS

Intermediate

SCHEDULING

Intermediate

Languages

Tagalog

Native Speaker

English

Expert