ORDER POOL CLERK – LPO
AL Meera Consumer Goods (QSC)
Total years of experience :5 years, 10 Months
• Procurement and Sourcing
• Making daily sales reports.
• Monitor/responds email from Head office/Branches/Suppliers.
• Records or files copy of orders received according to expected delivery date.
• Writes or types order form / Encoding items in the system and Coordinate with supplier.
• Updating prices changes in the system.
• Performed scanning, photocopying, and filing of documents.
• Posting Good Receipt Voucher in the system.
• Responding promptly to customer inquiries.
• Acknowledging, Resolving and Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customer’s needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines and policies.
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.
• Answer questions about warranties or terms of sale.
• Inform customer of deals and promotions.
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers, accounts or reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.
• Operates cash register to itemize and total customer's purchases.
• Counts money in cash drawer at beginning and end of work shift.
• Check transactions against cash / credit card payments received.
• Collect/Compute coupons, vouchers discounts and gift certificate.
• Calculate/Balancing total payments and sales at the end of the shift.
• Offer customers carry-out service at the completion of transaction.
• Request information or assistance using paging system.
• Resolve customer complains. And keep lost and found items.
• Assist customers to find product selection and completing the purchase they need.
• Replenished / Arranged merchandise on shelves according to product types.
• Keeping up to date with Special Promotions and putting up displays.
• Receive/Check all deliveries and reports discrepancies.
• Preparing and segregate items for pull-out damage, wastage and returns items to supplier.
• Involved in stock control and management.
• Maintains orderliness and cleanliness at the selling and warehouse area.