Snr.Design Specialist
M.H.Alshaya.Co
Total years of experience :16 years, 8 Months
Sr.Design Specialist :“Alshaya Pottery Barn Home Furnishing, Avenues, Kuwait. March 2010 till date.
Duties & Responsibilities: - visiting clients places like villas, appartmernts, Chalets, giving ideas and suggestions to furnish their places fixing appointments to the store and doing the layouts and guiding them. Also to make sure at the point of delivery to make sure everything goes smoothly and to make sure also the furniture pieces what they have selected is placed in its right direction. Worked with several big projects to furnish their places.
Also working in the store assisting customers and making good sales supporting the management whenever required as a duty manager and motivating the staff to achieve our sales target everyday. Giving training to the new staff when they join and supporting them. Giving feed back to the management what products to be received and to be ordered. Also visiting customers place whenever there are any issues to be solved regarding their furnitures and to give them good customer service.
THE ONE TOTAL HOME EXPERIENCE” Marina Mall, Salmiya, Kuwait. Feb 2003 till March 2010.
Duties & Responsibilities: - Customer Care, Guidance, Providing Product Information to the customers, To assist in Customer Service Desk in booking of Deliveries, Following up any customer related issues, to co-ordinate with the delivery team for the deliveries, handling all customer related problems in a very smooth manner, Issuing Credit notes for exchange etc, Attending Sales meeting, Re-ordering, Gathering customer feed back for supporting the Sales Manager or Sales Dept., about the Product movement especially about the Fast Moving Products, comparing with other Competitors’ Products, To be a At Cash Desk handling cash, Deposits, credit cards, cheques etc. Depositing cash, cheques at banks.
Departmental ‘Skills Trainer’ for new employees. Worked at Al Tilal Complex, Handling the International Furniture Brand division Denmark Based Company “BO CONCEPT”. Handling the Store independently with all the tasks given. Customising the order with the help of “FURNISH PRO”software and placing the order from Denmark as per the customer request. Encountered various Projects for customers to furnish villas & Appartments according to their needs. Prepares and issues Pro-forma invoice and confirms customer orders. Does the re-ordering of furniture’s and monitoring the fast selling products. Prepares daily sales summary report to provide actual sales figures of transactions processed. Reporting to the Sales Manager on daily basis and giving the feed back of everyday what has happened.
Sr. Sales Associate: - “CENTRE POINT” Shuwaikh, Kuwait. Jan. 2000 to Jan. 2003. Duties & Responsibilities: - Customer Care, Guidance, Providing Product Information to the customers, comparing with other Competitors’ Products, Replenishing of Products, Product Display, Re ordering, Replacement, Replenishing of stocks, merchandising new stocks, checking of products to ensure the price & security tags. Stock availability verification in the warehouse. Keeping track of the fast and slow moving products and giving feed back to the Sales Manager. Going for Market survey to our competitors to know about there products and prices. Collecting feedback from the Customers to know their perceptions & satisfaction about the products. Reporting to the Sales Manager.
• Store Keeper & Sales Associate: - “SULTAN CENTER” Ahmadi Branch, Kuwait. Jan. 1997to Dec. 1999.
Duties & Responsibilities: - Receiving of goods from containers, and from local supplier’s and making sure the items are checked properly, receiving of invoices, to make sure if any damages, checking for the expiry of products, sorting it out in pallets and distributing to its appropriate locations, display locations. Also worked as a sales associate for Ahmadi branch.
Customer Care, Guidance, Providing Product Information to the customers, To assist in Customer Service Desk in booking of Deliveries, Following up any customer related issues, to co-ordinate with the delivery team for the deliveries, handling all customer related problems in a very smooth manner, Issuing Credit notes for exchange etc, Attending Sales meeting, Re-ordering, Gathering customer feed back for supporting the Sales Manager or Sales Dept., about the Product movement especially about the Fast Moving Products, comparing with other Competitors’ Products, To be a At Cash Desk handling cash, Deposits, credit cards, cheques etc. Depositing cash, cheques at banks.
Departmental ‘Skills Trainer’ for new employees. Reporting to the Sales Manager.
Worked at Al Tilal Complex, handling the International Furniture Brand division Denmark based Company “BO CONCEPT”. Handling the Store independently with all the tasks given. Customising the order with the help of FURNISH PRO software and placing the order from Denmark as per the customer request. Prepares and issues Pro-forma invoice and confirms customer orders. Prepares daily sales summary report to provide actual sales figures of transactions processed.
At present working with a multi national company in retail Al Shaya from April 2010 until now as a Senior Design Specialist, also training the staff whenever required. In the store also whenever required to be the duty manager to handle the staff updating them of their sales and what steps to be taken to acheive the target. being a very supportive team player, visiting clients and giving them ideas to furnish their villas, appartments and chalets whenever needed. having strong customer service skills and handling issues related to products.