Operations Manager (E Commerce
MAF HYPERMARKETS LLC, G.CC Head Office
مجموع سنوات الخبرة :19 years, 6 أشهر
Setup the operations of E Commerce.
Manage the Customer orders and Capacity Planning.
Manage in store Operations.
Liaising with customer service and commercial team.
Ensuring best practice consistency in the operations process
Manage Customer complaints and stock return.
Improving quality and efficiency of exiting process according to the growing demand.
Liaising with Loss and prevention and hygiene team.
Liaising with the transportation and ensuring the supply chain is not broken.
Handling two Distribution Centres (DC).
Operations in DC involves with retail FMCG & Textile.
Monitor the KPI and control the 3PL Service providers.
Ensure the 3PL meets our SLA requirements to have smoother operations in logistics.
Contract and rate negotiations with the 3PL.
Handling operations for the Hypermarkets & Supermarkets in the UAE as well as export stores.
Guidelines and instructions for the new retail stores in the UAE which is plugged in DC.
Dealing with the supplier for documentation and aliening with trade compliance.
Handling claims from the stores.
Inventory management.
Handled logistics for Retail Group
Handled for Trucktec ( Germen Automobile Spare parts)
Providing value-added services for the customer.
Knowledge of Import/Export /Re-Export Shipments.
Handling warehouse in FMCG & Non- FMCG.
Monitoring of stock IN & OUT the warehouse.
Solving Warehouse issues.
Offering Customer Services.
Solving customer related problems.
Liaising with transport and freight.
Import and Export by Land Air and Sea.
Billing the customers.