Visiting Lecturer of Operations Management Courses in Various Executive MBA programs
Yerevan State Medical University, National Polytechnic University, Russian-Armenian University
مجموع سنوات الخبرة :35 years, 10 أشهر
o Operations management fundamentals, strategy formulation in operations, planning and decision making, competitiveness, productivity
o Product & service design, standardization, process selection & facility layout, automation, work design & measurement, decision making tools under risk & uncertainty
o Strategic capacity planning, aggregate planning & master scheduling
o Inventory management, supply chain management, procurement management, Just in Time (JIT) strategies, e-commerce
o Project management, PERT & CPM methodologies, critical chain, risk management
o Restructuring and reorganization planning of small and medium companies
o Setup and implementation of new business entities and factories
o Strategy formulation, brand identity redefinition and corporate guidelines establishment
o Development of general policies, procedures, job descriptions, performance monitoring, evaluation tools, compensations plans, reporting systems and KPIs for M&S, Operations and Administration teams
o Development of marketing intelligence and forecasting tools, feasibility studies, company’s & competition SWOT analysis and market researches
o Preparation and production of corporate internal and external communication documentations and tools (tools (brochures, catalogues, leaflets, PQ Files, presentations, advertisements, CRM programs and metrics)
o Digitization of routine operational procedures
o Soft and hard skills development trainings for senior executives
o Reporting to the Board of Directors through the Vice President
o Responsible of Group reform programs: Organization chart restructuring, redefinition of the job descriptions and compensation plans, development of the work processes and KPIs, establishment of the reporting systems, upgrade of the IT and communication infrastructures and ERP systems
o Identification of business opportunities with the Defense and Public Health sectors in relation with their Domiciliation Plan of the Medical Disposable Products
o Coordination with the trade delegations of the (French, German, Korean, Taiwanese, Irish, etc.) Embassies to identify potential manufacturers in these countries, specialized in the medical disposables industry, willing to establish a joint-venture with SIG by opening factories in Riyadh
o Participation to regional and international trade fairs specialized in the Healthcare sectors, in search of strategic partners in the medical disposable products
o Realignment of the Group future investment and development plans with the national “Saudi 2030 Vision” projects
o Assisting the top management in the formulation of new strategic plans
o Redefinition of company’s brand identity and establishment of the corporate guidelines
o Development of marketing intelligence and forecasting tools
o Preparation of the corporate Prequalification file and other communication documents
o Organization of company's internal and external communication channels and PR activities
o Assisting the HR department in their ongoing projects: grading and salary scales, allowances and benefits matrixes, evaluation and incentive plans, recruitment and staffing procedures, orientation and training programs
o Reorganization of the CRM program implementation
o Coordination with the divisions managers to organize their business units operations: maximization of the sales performance, establishment of reporting and planning tools, definition of the divisional KPIs
o Reporting to the Group owners and accountable for company's profit and loss
o Responsible of company's growth, profitability, long term strategies development and implementation, business opportunities maximization, annual budget, day-to-day decisions makings and staff administration
o Reorganization of the company (formerly Fakhri Telecom, acquired in 2010 by Setra Group), to align with the Group corporate structure
o Development of company's policies, guidelines and procedures to organize and ease the routine activities with Setra Corporate Services, particularly the HR, Logistics, Procurement, IT, Accounting and Finance Departments
o Significant improvement of company’s financial result starting the first year
o Upgrading the relationship with NEC, the main supplier of the company from a general distributor to the Golden Partner in KSA (won the “Excellent Performance Reseller” trophy during NEC 2014 annual conference in Cape Town)
o Reassessment of company’s existing core activities and introduction of new products for a better response to the market demand
o Coordination with foreign delegations such AHK (German-Saudi Arabic Liaison Office for Economic Affairs) or Kotra (Commercial Section of Korean Embassy in Riyadh) to get the representation of companies from these countries in Saudi Arabia from one side and to promote Issa Telecom services to EPC contractors working in Saudi Arabia
o Participation to major exhibitions and conferences to identify and develop new business opportunities for the company
o Direct management of the relationship with the key stakeholders
o In house development and implementation of corporate brand identity fundamentals and guidelines
o Upgrade of company’s corporate communication tools (brochures, catalogues, leaflets, PQ Files, presentations, IMS and Quality manuals, etc.) into corporate new profile and supervision on their production
o Supervision on company’s internal and external communication and PR activities (exhibitions, seminars, advertisements, press reviews, intranet, extranet, etc.)
o Supervision on corporate CRM activities (customers database, invitation and greeting cards, gift items, calendars and diaries, customers satisfaction surveys, complaints and testimonies, CRM metrics)
o Simplification, standardization and automation of all common procedures among the group
o Supervision on company’s restructuring project handled by Booz Co.
o Definition of functional and corporate KPIs
o Coordination with division heads in the preparation of their annual budgets and objectives
o In charge of monthly performance reports and measurement tools development, follow-up and consolidation
o Administration of Management committee monthly meetings
o In charge of market, sector and macro-economic researches, used by the CEO and board of directors in company’s strategic decisions
o Establishment of company’s new brand identity and related elements, in collaboration with Targets Leo Burnett
o Development and production of company’s communication tools (brochures, catalogues, PQ Files, presentations, etc.)
o Implementation of company’s CRM program in collaboration with Arc Mena
o Preparation and implementation of company’s corporate websites
o Development of market forecasting and sales reporting tools
o Preparation of market surveys and analysis
o Assisting the GM (Marketing and Sales) in the Sales team annual targets establishment and performance monitoring, the hiring and training of new marketing and sales staff
o Establishment of the “Business Handling Process”, a marketing intelligence process allowing the proactive approach to the business opportunities occurring in the area, beside a series of measurements such the market share, penetration ratio, win/lost reports, company’s & competition SWOT analysis, etc.
o Participation to all major specialized exhibitions in oil & gas, petrochemical, water and power sectors of the region
o Advertisement and press releases in all major specialized magazines distributed in the region
o Publication and distribution of “MESC Newsletter” periodical
o Coordination with M&SL and Starcom to run company’s IPO campaign (considered one of the top 5 campaigns of 2007 in the GCC during Abu Dhabi 2008 IPO summit). Follow-up the post IPO PR activities
o Identification of new business opportunities and formulation of strategic development plans
o Annual objectives definition, budget preparation and resources requirements identification to achieve the maximum profitability
o Administration of company's financial activities: payroll, general accountings, relationship with the auditors, banks and other stakeholders
o Management of the relationship with key customers to develop the collaboration with the existing ones and acquire new accounts
o Development of business tools (general policies and procedures, guidelines, organizational charts, job profiles, staff training programs, reporting templates, corporate and departmental KPIs, marketing and communication plans) and e-business solutions (websites, customers and other databases applications, online CRM activities) for small size industrial companies and no-commercial organizations
o Design, costing and contracts preparation for private networks installation and systems integration projects, outsourced to third party contractors
o Identification of new business opportunities and formulation of strategic development plans in cooperation with the other partners
o Coordination with the different section heads in the annual objectives definition, budget preparation, departments performances evaluation, improvement actions settings and resources requirements identification to achieve the maximum profitability
o Establishment of general policies, procedures, guidelines and KPIs to organize the day-to-day operations and to measure the performance level
o Supervision on company’s administrative activities: senior staff recruitment, training programs, payroll preparation, general accountings, relationship with the auditors, banks and other stakeholders
o Supervision on technical department's operations: projects design, costing, contracts preparation and execution; maintenance contracts follow-up; materials in-time procurement; staff performance evaluation and skills improvement
o Management of the relationship with key customers to develop the collaboration with the existing ones and acquire new accounts
o Preparation of department's annual budget and definition of necessary resources in line with company's targets and plans
o Design, costing and proposals preparation in response to customers inquiries for private networks installation and systems integration projects
o Supervision on the execution, testing and commissioning of projects according to the terms and timelines of the contracts with the customers
o Management of the relationship with the customers to ensure the post-installation under warranty services and to secure annual maintenance contracts for the installed equipments and networks
o Procurement and the in-time availability of the equipments, accessories and spare parts necessary for the projects, maintenance and reparation activities
o Administration of the technical team: staff recruitment and training; day-to-day tasks planning and repartition to ensure the installation, on call visits, maintenance and reparation services; performance evaluation and skills development
o Supervision on the operations of company's call center, provider of paging calls and callback services, in order to improve customers satisfaction level
o Field Engineer
Diploma Thesis: “Development of e-Business Applications for Enterprises”
Telecommunication Engineering
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