Technical Engineer
One.com
Total des années d'expérience :12 years, 2 Mois
- Serve as the first point of contact for all IT, sales and technical inquiries.
- Maintain a professional demeanor while interacting with customers.
- Comprehensively assess customer’s problems and formulate appropriate resolutions.
- Perform tasks pertaining to PHP script and CMS (Wordpress, Joomla, Drupal) troubleshooting.
- Developed and tested Project Management Tools modules as per given requirements
- Documentation of modules.
- Provided timely support to clients on Project Management Tools applications off site.
- Provided daily reporting of Project Management Tools activities.
- Configured PCs for new employees and various applications.
- Deployment of Microsoft Office 2010.
- Evaluated different hardware required for the company telephony system.
- Created up-to-date training documentation on Salesforce.com for new users.
- Involved in an internal project to setup a Bug Tracking Tool using Salesforce.com.
- Configured new PCs on the network and internet access.
- Created mailboxes and configured on users PC.
- Provided support to users on the network
- Liaised with suppliers for ICT services and purchases
- Troubleshooted PCs and PABX
- Programming - Web Design