Vasanthan Gv

• Provide comprehensive assurance to the organization regarding IT risks.
• Continuously monitor new regulatory requirements and develop a robust assurance plan for the organization.
• Define and establish criteria for assessing information risks.
• As a ITGC Testing Lead, ensure seamless operations as per the current year Test plan.
• Collaborate with cross-functional teams to enhance the overall risk management framework.
• Communicate effectively with stakeholders to ensure understanding and alignment with assurance processes and risk
management strategies.
• Stay updated with industry best practices and integrate them into the organizations assurance strategies.
• Participating on the other assurance products other than IT General controls testing like process walkthroughs and
Focused Risk Review across various applications and services.
• Conducting Assurance Reviews: Perform thorough assurance reviews on projects and topics to enhance risk
management practices.
• Regulatory Monitoring: Stay vigilant about new regulatory requirements and changes, proposing necessary adjustments
to current risk reviews to ensure management receives accurate assurance.
• Risk Management Advisory: Provide expert advice to IT operations on risk management and contribute to the
development of remediation plans for any identified control deficiencies.
• Collaboration with BIRMs/Business Focals: Work closely with Business Information Risk Managers (BIRMs) and business
focal points to identify, assess, and review risks.
• ESSA Initiatives: Lead ESSA (Enterprise Security and Systems Assurance) initiatives related to assurance services,
ensuring regular and accurate reporting.
• Oversight of Tools and Reports: Oversee the accuracy and relevance of tools and reports used by the team and
stakeholders, making updates based on evolving business needs.
• Adherence to Assurance Plan: Ensure strict adherence to the approved assurance plan and provide detailed reporting
on its execution.
• Beyond IT General Controls (ITGCs), identify and mitigate risks in various areas, broadening your expertise and impact.
• Coordination with External Auditors: Performing Pre-Audit Preparation, During the Audit & Post-Audit Activities.

• Responsible for maintaining all artifacts pertaining to Automation Control framework.
• Continually review the operating model, delivery mechanisms, processes, and tools to remediate the nonconformities.
• Seek feedback on end-to-end delivery model assessments and initiate Continuous Improvements.
• Act as custodian for the Centralized and Co-Dev model delivery framework.
• Responsible for any changes to the Centralized and Co-Dev model delivery framework and ensure implementation of
the same across various stakeholders and teams.
• Ensure all deliveries are compliant with Automation Control framework pertaining to script delivery.
• Establish KPIs for Automation Assurance and publish reports to the stakeholders.
• Contribute and collaborate with team/stakeholders during audit assessments.
• Conduct periodic mock-audits to ensure deliveries are complaint with Automation controls.
• Monitor the action plans to remediate the observations and findings from internal and external audits.
• Coach the co-development teams and new members on adapting the Automation framework and best practices
developed by the CoE.
• Assess the deliveries of DevOps and Co-Development teams for adherence to controls and process.
• Execution of controls related to Platform, Operations and Delivery.
• Operation Controls execution.

• Worked with IT, CI, IRM and FO process team for Project deployment and Run & Maintenance for RPA.
• Deploying the RPA solutions into Production after geting all the necessary documentations from the stakeholders.
• Manage Issues and Change Requests.
• Manage escalations and critical activities.
• Supporting five KNS controls as apart of RPA operations.
• Keeping stakeholders updated about the BOT performance through the Weekly & monthly reports and managing
quarterly meet to discuss with the individual portfolios.
• Supervising the Analyst team & onboard new joiners into RPA Operations.

• Accountable for end-to-end application operations delivery with technical and functional skills where the size and scale
of the application landscape requires a specialist to assist in the application support delivery for their landscapes for all
incident, problem, and change related activities.
• OLM will work with the multiple stakeholders and service providers to provide IT solutions and Support, to meet their
business needs.
• Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability
with operations staff and/suppliers.
• Assist in change ticket review / approvals / planning.
• Ensure operation run books, support guidelines, and procedures are produced and maintained for use.
• Assist in representing SOM towards the IT/IM Managers for landscapes in scope sharing relevant information and
managing priorities/escalations.
• Coordination of DR plans and Test execution for the critical business applications within the landscape including
maintaining the application and infrastructure landscape documentation on an annual basis, document failover
process, criteria and timings.
• Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.
• Assist with Transition to Support activities.
• Support operations in security, incident/problem management, change management and other run and maintain
activities as a Functional and Business process expert.

As A Leader of Data center operations management team, responsible for development of ITIL based policies, processes, targeted communication approach and escalation strategy. Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, product, partner, and technology & integration perspectives of providing business solutions within IT infrastructure.
•Driving the Team that takes care of IT service lines - Incident, Problem, Change & Release, Capacity, Availability and
Service Level Management.
•Proactively involved in the adjacent service lines and reduced cost by implementing resource optimisation.
•Co-ordinate several implementations from Contract Phase to Operations through project phase.
•Service implementation experience.

Responsibilities:

Incident Management
Description: Manages the process to restore normal service operation as quickly as possible to minimize the impact to business
operations.
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
• Managing Incidents including (i) Major Incident with a priority of Critical or High, client facing (ii) Priority 1 (Critical)
and Priority 2 (High)
• Involved in High Severity Calls and which must be addressed on time as appropriate.
• Responsible for communicating with the Incident Process Owner
• Responsible for the effective implementation of the process Incident Management and carries out the respective
reporting procedure.
• Identify, initiate, schedule, and conduct incident reviews.
• Initiation of Issue Process for Issues identified by Incident Management.
• Ensured the closure of all resolved and end-user confirmed Incident records.
• Make temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors.
• Initiation of Problem Process for problems identified by Incident Management.

End User Computing & Service Desk
• Plan, design, lead, and coordinate desktop support related activities and provide administrative direction and leadership
for daily operational undertakings.
• Oversee scheduling, prioritization, and timely completion of service calls, work orders, and project and coordinate and
escalate support issues with other IT units.
• Develop and establish phone/ticket escalation processes to ensure free flowing escalation and information within the
organization; determine root cause of issues and communicate appropriately to internal and external customers.
• Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for end user
systems and administrative systems.
• Represent the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.
• Keep track of Movements / additions / changes of assets at our location (Olympia & India land technology park- Chennai).
• Handling the critical users call like BU heads, Managers and VIP users calls.
• Co-ordinate with various vendors and central support teams at RBS to ensure closing the external calls within stipulated
SLA time.
• Demonstrated success in leading and coordinating cross-functional team across various countries.
• Submiting various ad hoc reports & documents as per customer requirement &updating the MIS report to the customer
on monthly basis.
• Responsible to plan shift schedule, Leaves for EUC Engineers.
• More of a customer focused person to understand the requirements and provide solutions for the same.

The System Administrator provides day-to-day hands-on support to the organizations end user laptops, desktops, servers,
mobile devices, and applications. This position interfaces directly with internal customers and various departments,
troubleshooting user desktop issues to resolution. Other areas of responsibility are LAN support, break/fix, software/hardware
upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.

IT Operations
• Manage Day to day activities like as Servicing Desktop Requests, Machine Uninstallation Requests, IT Resource Movement
Etc.
• Installation, Configuration and Troubleshooting of Windows
• 2003, Windows 2000, Windows XP, and Windows 7 Enterprise/ Microsoft Application Support
• Troubleshooting Lotus notes clients both in local and Citrix.
• Installing and configuring Active Directory
• Basic knowledge in DNS & DHCP.
• Installation and Configuration of Network printer.
• Installation and configuration of mail clients (Outlook & Lotus Notes).
• Antivirus Management using Symantec product to protect the site against threats
• First Level Troubleshooting of LAN
• Reporting & Documentation of Daily Activities
• High interaction knowledge about BCP related activities in Management Team
• Remote Application support -VDI (Virtual desktop Infrastructure).
• Installing and maintaining online printers.

Responsibilities
• Managing customer service operations, ensuring customer delight by achieving delivery & quality service in the shortest
possible time.
• Involved in emphasizing new ideas, to provide beter service to our customers.
• Dealt with issues relating to Windows Operating Systems and troubleshooting issues with MS Packages,
• Providing satisfactory services & support to ensure growth of business.
• Anti-Virus Issues, Other Software Installations.
• Providing value added customer services by atending customer queries and issues.