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تم إلغاء حظر المستخدم بنجاح
Vasileios Davilas, Performance & Customer Insights Manager

Vasileios Davilas

Performance & Customer Insights Manager·start up

اليونان

ماجستير, Marketing- Communication using New Technologies

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 6 أشهر

Performance & Customer Insights Manager

فبراير 2015 - حتى الآن

start up

اليونان

فبراير 2015 - حتى الآن

• Planning phase: area owner for Marketing planning, Call Center and CRM business cases
• Setting business-user functional requirements for CRM
• Implementation: Being responsible for CRM provider selection - implementation & strategy, Contact Center design (provider selection) & management (headcount selection) and Marketing Planning-execution (including corporate identity, branding-website aesthetics, TV spot concept &design as well as PPC - SEO)

مجال الشركة:
التأمين
الدور الوظيفي:
التسويق والعلاقات العامة

Client Services Senior Manager

أكتوبر 2014 - فبراير 2015

mGage

اليونان

أكتوبر 2014 - فبراير 2015

Recruited and organized the team of 8 Client Service Managers around the globe (Athens, PST, India - Chennai) responsible for the set-up of CPC-CPA-CPM-CPI campaigns via BBM client (BlackBerry),
also performed/coordinated/redesigned custom reporting & BI for BlackBerry

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Group CRM & Customer Service Manager

مارس 2014 - سبتمبر 2014

ELGEKA Group of Companies

اليونان

مارس 2014 - سبتمبر 2014

 organized the overall Customer Service (& Telesales) operation in the Group (3 companies)
 Semi-automated monthly sales budget process, down to SKU, material group, sales personnel and retailer POS level
 Contributed in CRM-SFA roll out (both from the administration and end user side)
 Reduced Back orders by 10% in a month, using appropriate reporting, identifying flaws and propose actions
 Contributed in “Go-2-Market” project launch
 Completely redesigned the reporting KPIs and content

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

E-Commerce Manager

مارس 2013 - مارس 2014

airtickets.gr

اليونان

مارس 2013 - مارس 2014

• Directly reporting to CEO
• Contributed in a significant increase in Revenues & net income per market segment
• Fully responsible for flight tickets' product P&L as well as setting & meeting Sales & revenue targets (per air carrier & region)
• Monitor results and identify divergences with the budgets/forecast and targets in line with the strategy; ensure the agreed ideal mix per segment is properly implemented across identified demand periods; inform internally of the results and develop solutions to adjust accordingly
• Monitor, analyze and optimize use of electronic distribution systems (website/GDS/Third Parties)
• Revenue Management: Analyze revenue potential and margins; put in place initiatives to increase revenues and optimise the gross margins.
• Competition screening
• Monitoring & setting targets for Google ad words campaigns, Google analytics
• Sales / Revenues /Profits’ reporting
ACCOMPLISHMENTS:
 Established the .com market less than 5 months, as the leading .com OTA (3-5 times more reservations)

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
التسويق والعلاقات العامة

Business Intelligence Manager (Head of Monetization Team, LSC)

أبريل 2011 - مارس 2013

Velti (NASDAQ: VELT)

اليونان

أبريل 2011 - مارس 2013

 Designs and coordinates financial performance monitoring of LSCs (live P/L monitoring of each SMS campaign), KPIs & financial reporting to C-level Executives on a quarterly, monthly, yearly and custom basis
 Closely coordinates with internal customers (Department Heads, Account Managers, Presales and Sales) to best serve their needs by giving answers to their requests
 Designs, overviews and actually performs " deep diving-insights" analysis into LSC by setting up research directions, finding meaningful trends across LSC data and supports critical decision making process
 Participates in LSC IT product releases in terms of setting up requirements and take ownership for their implementation
 Supports Presales proposals & Sales pitches with Research documents, regional analyses-aggregated KPIs
 Coordinates proper reconciliation and invoicing process for LSC projects

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
البحث والتطوير

Business Intelligence Analyst

أبريل 2010 - مايو 2011

Velti (NASDAQ: VELT)

اليونان

أبريل 2010 - مايو 2011

Based in the Athens Office, i am working at the Large Scale Campaigns Dept., Monetization Team at Velti. My key responsibilities are to:
-create and maintain business requirements documentation for a Monitoring Interface for LSCs, developing functional specifications
-perform quantitative analyses, review trends and conclude to meaningful business results
-design reports and the mechanisms to automatically rertieve data
-participate in the development and maintenance of thorough performance analysis and metrics/KPIs
-support business critical decision making by driving all required analysis
-participate in the development and maintenance of market intelligence arround LSC

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

CRM & Sales Manager

يناير 2008 - أبريل 2010

Compact Disc Club S.A.

اليونان

يناير 2008 - أبريل 2010

 Sales Administration & Customer Relationship Management (being responsible for Call Centre operation, Internet, Mobile & e-shop)
 Call Centre Administration, Database Marketing, Design of Inbound-Outbound call & email Campaigns
 CRM Suite & e-shop redesign (including Loyalty scheme design) & IT project management: http://www.compactdisclub.gr/
 Experience in SQL queries  Database Marketing  HR/Salesforce management
 Financial reporting/Financial Analysis, KPI analysis, first signature right for suppliers invoices & cross check
 BI reporting tool development-add ons (QlikView), Call Centre technical administration, HR Management (ads design, interviews, hiring, training process), Stock Control (products-catalogues), brief and production of catalogues, communication with advertising agencies, C.T.I. management, Inventory Management

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
الإدارة

IT Project Manager-Consultant (eGovernment Projects)

فبراير 2008 - سبتمبر 2008

CyberStream Ltd

اليونان

فبراير 2008 - سبتمبر 2008

" IT Project Design & Management, for Γ ΚΠΣ IT/IS Projects (eΠολεοδομία/Technical Consultant, Kaisariani Municipality portal, LMS for Dodekanissa Prefecture, Karditsa Municipality Portal, YME.portal-subcontractor etc)
" Project team Coordination & Communication with Clients
" Requirements Engineering-elicitation, Documentation, Project Management & Reporting
" Project Risk Management, IT quality process application
" Leading Development Teams, using HCI and design principles/guidlines  Testing (Use cases, Test Cases etc)
" ALSO : Responsible for CORPORATE MARKETING & COMMUNICATION & Corporate Website re-design Project

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

New Services Specialist - Product Manager

فبراير 2005 - فبراير 2007

OTENET S.A.

اليونان

فبراير 2005 - فبراير 2007

" Retail Operations Process Reengineering  Fine tuning of all web-interfaces, e.g. provisioning, dealers-merchandisers interfaces, e-Shop & updating of all ongoing offers etc
" New VAS Services Sales process design, advertising  promotion, Sales Processes / Business Planning- UATs- Strategy Proposals & Product Concept Documents
" Interfacing between the Commercial Directorate and IT Department / IT Project Management & Participation in promoting interdepartmental project coordination
" Creating educational material for internal & external customers (Sales, Merchandisers, Customer Care)
" Serving also as a Product Manager for OTENET OnDSL Live Camera

ALSO:
CRM-Business Analysis, 02  08 /2005
Responsible for the:
" elicitation and documentation of CRM strategy, Business Objectives, high level C. R. M. requirements,
" Requirements Analysis Documentation for the development of a C. R. M.  S. F. A. program (Sales/ Order Management System) including full Commercial  Provisioning  Sales processes mapping and redesign using U. M. L./ R. U. P. Methodologies

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Athens University of Economics and Business

أكتوبر 2003

أكتوبر 2003

ماجستير، Marketing- Communication using New Technologies

اليونان

Athens University of Economics and Business

يناير 2001

يناير 2001

بكالوريوس، International & European Economics and Finance

اليونان

Skills

Marketing Mix
Expert
Marketing Mix
Expert
Customer Service
Expert
Customer Service
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Performance Measurement
Expert
Performance Measurement
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Data Analysis
Data Analysis
Business Analysis
Business Analysis
Requirements Analysis
Requirements Analysis
Financial Reporting
Financial Reporting
CRM software
CRM software
Customer Insight
Customer Insight
Data Warehousing
Data Warehousing
Economics
Economics
Performance Measurement
Performance Measurement
P&L
P&L
Business Intelligence
Business Intelligence
Applied Econometrics
Applied Econometrics
International Finance
International Finance
Performance Based Marketing
Performance Based Marketing
Data Monetization
Data Monetization
Big Data
Big Data
ARIMA modelling
ARIMA modelling
p-VAR(P)
p-VAR(P)
Impulse response analysis
Impulse response analysis
Cointegration
Cointegration
Vector Error Correction Models
Vector Error Correction Models
Panel Data Analysis
Panel Data Analysis
Econometrics
Econometrics
GARCH
GARCH
Decision trees
Decision trees
Python
Python
QlikView
QlikView
Database Marketing
Database Marketing
Telemarketing
Telemarketing
Call Center Administration
Call Center Administration
Marketing Mix
Expert
Marketing Mix
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

الانجليزية

متمرّس

الفرنسية

متوسط

التدريب و الشهادات

الشهادات
Certificate (e-learning)
University of Piraeus
Apr 2012 - Jul 2012
Open Enrollment - Executive Education
INSEAD, FRANCE
Oct 2011 - Oct 2011
Open Enrollment - Executive Education
University of Cambridge, Judge School of Business
Jun 2006 - Jun 2006
Open Enrollment - Executive Education
Swiss Finance Institute, Geneve (former FAME), Switzerland
Sep 2005 - Sep 2005