VASILICA PERIANU

▪ Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
▪ Create and book reservations for corporate customer travel.
▪ Use internal applications and tools for an efficient and correspondent to the company’s policy booking process.
▪ Frequently giving feedback and solutions for improving and developing the internal travel agency application, standards and processes.
▪ Booking flights, arranging transportation to and from the airport, booking hotel rooms, car and other services, accurately and efficiently.
▪ Maintain sufficient account knowledge to assist clients without delay.
▪ Assist the employees relocate to a new city or country.
▪ Communicate effectively with other agents or team members to solve problems and gather information
▪ Provide travel expertise to clients.
▪ Manage multiple priorities simultaneously and complete tasks with minimal supervision.
▪ Benchmarking for finding best travel suppliers, such as hotels, vendors, GDS.
▪ Working closely with the Events Management team in providing best logistics solutions, for groups, as transportation, accommodations or transfers.
▪ Working directly and help having partnerships with hotels and airlines, especially for groups’ arrangements.
▪ Holding interviews for hiring new travel agents

Events coordinator ▪ Coordinate details of events such as corporate events, private events, car launchings, test driving’s, open days, car festivals, kart racing events, etc; ▪ Producing detailed proposals for events (e.g. timelines, suppliers, legal obligations, staffing and budgets); ▪ Calculate budgets and ensure they are adhered to; ▪ Coordinate services for events, such as facilities, catering, signage, displays, special needs requirements, printing and event security. ▪ Maintain records of event aspects, including financial details. ▪ Coordinate and monitor event timelines and ensure deadlines are met; ▪ Keep track of event finances including check requests, invoicing, and reporting. Facility Coordinator ▪ Assist the Facility Manager in all aspects of project implementation as needed; ▪ Support the Facility Manager with external contacts as needed; ▪ Coordinate all Facility activities, work direction, and support systems; ▪ Supervise and train facility employees and contractors as needed; ▪ Independently maintain and update administrative policies and processes; ▪ Set up, maintain, and organize department's central files, information, filing, and messages; ▪ Assist facility staff in locating parts, supplies, and materials; ▪ Provide administrative support to the facility team;

Event planner
▪ Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events;
▪ Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets);
▪ Calculate budgets and ensure they are adhered to;
▪ Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
▪ Maintain records of event aspects, including financial details.
▪ Coordinate and monitor event timelines and ensure deadlines are met;
▪ Negotiate and secure event space and sponsorship;
▪ Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations;
▪ Keep track of event finances including check requests, invoicing, and reporting.
Ticketing agent
▪ Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers;
▪ Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers;
▪ Prepare customer invoices and accept payment.
▪ Inform clients of essential travel information such as schedules, travel times, transportation connections, accommodations, procedures, policies and medical and visa requirements.
▪ Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
▪ Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers;
▪ Provide accurate gate information, flight arrival and departure information, as well as answer general inquires;
▪ Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned.

Key Tasks
▪ Implement ways of maintaining relationships with all current and past SHRSS clients;
▪ Support job closeout processes and implement ongoing client contact strategies;
▪ Continually review and improve company business prospects, such as company presentations and advertising material;
▪ Contribute to the development of the company sales and marketing administration activities;
▪ Support incoming enquiries, co-ordinate client meetings and support tender preparation;
▪ Create new business leads and organize follow up activities;
▪ Provide administrative support for Business Support activities;
▪ Provide support to HR GM when is required;
▪ Assist with preparation of the budget & Implement financial policies and procedures;
▪ Prepare andreconcile the general ledger & bank statements;
▪ Establish and maintain supplier accounts &Ensure data is entered into the system;
▪ Ensure transactions are properly recorded and entered into the computerized accounting system;
▪ Prepare income statements & balance sheets;
▪ Assist with the annual audit & maintain financial files and records.
Primary Responsibilities
▪ Financial
▪ Support HR GM and managing partners in meeting the requirements of the departmental budget.;
▪ Maintain awareness of costs related to business travel and associated expenses and ensure all rechargeable costs are appropriately coded and processed.
▪ Business Development
▪ Support (SHRSS) in bringing new business prospects, and as well maintains the existing customers.
▪ Departmental Development
▪ Participate in improvement projects as and when required;
▪ Provide support to the (SHRSS) team whenever business is required.
▪ Systems and Processes
▪ Identify areas requiring improvement and discuss suggestions with the HR GM;
▪ Ensure compliance with the (SHRSS) Human Resources standards, policies and procedures.

Key Tasks
▪ Answer inquiries regarding such information as schedules, accommodations, procedures, and policies;
▪ Assemble and issue required documentation such as tickets, travel insurance policies, itineraries, vouchers, contracts, and other travel documents;
▪ Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements;
▪ Maintain computerized inventories of available passenger space, and provide information on space reserved or available;
▪ Make and confirm reservations for transportation, accommodations and other services, using telephones, faxes, mail, and computers;
▪ Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers (for groups or individual tourists);
▪ Provide clients with assistance in preparing required travel documents and forms;
▪ Provide customers with travel suggestions and information such as guides, brochures, and maps;
▪ Promote particular destinations, tour packages, and other travel services;
▪ Provide boarding or disembarking assistance to passengers needing special assistance;
▪ Sell travel insurance/Rental Car;
▪ Trace lost, delayed, or misdirected baggage for customers;
▪ Gather and compile visitor statistics such as the numbers and types of visitor inquiries;
▪ Record all the reservations and other activities.
Event Planning
▪ Planning and organizing events such as conferences, seminars, promotions and product launches, team-buildings, etc;
▪ Researching markets to identify opportunities for events;
▪ Coordinate appointments and visits to see our space, and scheduling of events on the calendar;
▪ Liaising with clients to ascertain their precise event requirements;
▪ Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets);
▪ Prepare and modify event contracts as requested;
▪ Agreeing to and managing a budget;
▪ Keep track of event finances including check requests, invoicing, and reporting.
Airline Ticketing
▪ Arranges reservations and routing for passengers using Amadeus System;
▪ Plans route and computes ticket cost, using schedules, rate books, and computer;
▪ Announces arrival and departure information, using public-address system;
▪ Financial and Administration
▪ Signing and negotiating contracts with hotels, travel agencies and other suppliers;
▪ Prepare customer invoices, and accept payment;
▪ Follow payments for suppliers and other associates.

▪ Working in event department.
▪ Preparing necessary papers for event.
▪ Collecting information about guests.
▪ Good working of the event, of the workshops and plenary sessions.
▪ Guests’ registration.
▪ Recording the main aspects discussed in workshops and plenary sessions.
▪ Recording the feedback from guests.