Vasima Kutty

Responsible for developing strategies to hit or exceed sales targets, regardless of the size of the outlet or products offered; promoting and marketing the business, sometimes to new or niche markets; selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; dealing with customer enquiries and aiming to meet their expectations; overseeing the smooth, efficient running of the business.

Ensure administrative work undertaken complies with quality standards and is in accordance with department procedures, standards and policy. Support the coordination of administration material, requests, mail and equipment on a daily basis and as required for department related activities and corporate events. Provide a comprehensive admin systems support service including data entry, maintenance, update and support of relevant databases and in house equipment. Record transactional data in appropriate systems and produce reports as required Collate, analyze, archive and retrieve data / information when necessary. Handle customer/employee requests, to action transactions and queries in a timely manner and actively seek feedback to provide a high level of service with admin related queries. Obtain and disseminate information from relevant sections if not available. Complete timely and accurate processing of transactions, including audit, checking and necessary reconciliation for settlement of bills pertaining to corporate expenses and charges, as well as issuing relevant documentation. Provide comprehensive support in maintaining, issuing and tracking supplies, basic fixtures, fittings, and facilities utilization to ensure safe operation where applicable.

Reported to the Customer Service Manager, I am responsible for assisting applicants in applying for their visa for Australia, Canada, Singapore and Schengen - Norway. Maintained relationship with various Embassy and Consulates; Responding to customer inquiries; Supplying data in reports to fulfill Diplomatic mission’s requirements; Built applicants loyalty by placing follow-up calls who reported issues; Worked with management to improve customer satisfaction; Daily coordinated with operations for better customer service to applicants. Properly directed inbound calls in phone queues to improve call flow

Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews etc; Diagnosed the clients’ specifications and wishes and suggest suitable travel packages or services Organized travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.); Used promotional techniques and prepared promotional materials to sell itinerary tour packages Handled unforeseen problems and complaints and determined eligibility for money returns Attended conferences to maintain familiarity with tourism trends Created and updated electronic records of clients Maintained relationships with key persons Kept financial statements and documents Reached the revenue and profit targets

gained a clear understanding of customers' businesses and requirements Negotiated the terms of an agreement and closing sales Made accurate, rapid cost calculations, and provided customers with quotations Promoted Business Travel Agreements “BTA” for corporate accounts Designed Various Travel Packages according to the client’s needs Responded and followed up sales enquiries using appropriate methods Handled routine complains raised from Agents’ clients Focused on travel agencies marketing communications and activities Advised on forthcoming product developments and discussing special promotions. Attend training and to develop relevant knowledge, techniques and skills. Saved track of availability of travel policies secured paper

Provided assistance to customers by telephonic inquiries and request.
Provided information regarding the debts Management scheme and solving their problems.
Contacted various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customer’s debts.