Vaughn Smith

Vendor Managment at Internet Solutions

• South Africa
• My current job since August 2010

CENTRAL VENDOR MANAGEMENT TEAM
Duties:
• Ordering all Last Miles applications, with all Vendors
• Monitoring applications and giving feedback
• Confirming when the Last Miles installations are complete
• Currently getting training on IPSA - IP Service Activator
o Getting links up on IS side / Moving Layer2 to Layer3
o Port and QOS changes / Creating linetags
o Creating Interfaces
o Configuring routers
o MPLS network access and training
o Upgrades and Downgrades

PROJECT MANAGER at Internet Solutions

• South Africa
• August 2010 to June 2014

• To act as a single point of contact for the various stakeholders by owning and
tracking the “job” from contracting / signing to the billing phase with sound
communication between IS and the client with continuous feedback
• To track and control the job from opening to completion. Coordinate the
communication process between the Account managers, clients, suppliers and
other stakeholders, coordinate and take ownership of the allocation of
hardware and ordering the stock or allocating available stock
• To coordinate and take ownership of the ordering processes by placing all
orders with 3rd
Party Vendors.
• To coordinate installations with different installation teams (internal and
external) regarding dates and times and then to schedule installation and to
provide feedback to relevant parties on the installation status.
• To coordinate effective closure, understanding client expectations while
displaying integrity and respect when interacting with the client
• Establishes and builds lasting client relationships via communication, takes
ownership of client related concerns and problems and ensure their resolution
by going the extra mile as needed,
• Focuses on delivering value to clients not just achieving deliverables
• Suggests and adopts ideas to improve client service

IT SUPPORT ANALYST at INTERTEK

• Saudi Arabia
• November 2008 to August 2010

• Global Support of Domain \ Network
• Manage Global Support Administrators
• Travel to Regional \ Global Offices
• Role out new servers and switches and firewalls
• Designing and advising on correct deployment strategies in different Regional
\ Global network environment
• Trouble shooting on technical implementation challenges
• Liaison with Global \ Regional technical staff
• Manage and maintain a stable internal network infrastructure
• Global \ Regional training on technical solutions
• Global \ Regional process of quotations and capex
• Global Software Support for Astra based in UK
• Global Software Support for UsaNet Exchange based in US
• Global IT infrastructure for US \ UK \ India \ China \ Whole of Africa \ Spain \

NETWORK CONSULTANT at Asset Managemen

• August 2007 to October 2008

§ Implementing IT products at clients and supporting internal IT infrastructure.
This function entails national support and travelling
§ Technical assessment and consulting role in delivering IT

SUPPORT ENGINEER at TITAN IT

• July 2001 to December 2001

Clients: Momentum:
§ On site user \ network support
§ One month
Then for five months, I was a network field engineer going to different clients

HELPDESK CONSULTANT at PQ AFRICA \ BUSINESS CONNECTION

• January 2001 to June 2001

§ Telephonic Support

NETWORK ENGINEER at DELTA

• Egypt
• October 2000 to December 2000

Clients: ILLOVO - SWAZILAND
Duties:
• Network Administration on a NT platform / Server maintenance
• Trouble Shooting desktops, software, user support and network printers

SUPPORT CONSULTANT at MICROSOFT

• United Arab Emirates
• October 1999 to April 2000

§ Fourth Level Support \ Microsoft Help Desk
§ Windows 95 / 98 / NT \ 2000 Support
§ LAN Administrator Support
§ Documentation
§ Co-ordinate Calls
We have supported -+ 40 000 users, mainly only fourth level.
12

NETWORK ENGINEER at DELTA NETWORKS \ USS

• August 1996 to October 1999

at Network Solutions

• India
• July 2001 to

• Ordering all Last Miles applications, with all Vendors
• Monitoring applications and giving feedback
• Confirming when the Last Miles are up, once installation is complete
• Currently getting training on IPSA - IP Service Activator
o Getting links up on IS side
o Moving Layer2 to Layer3
o Port and QOS changes
o Creating linetags and Creating Interfaces
o Confirming the lines are up
o Configuring routers
• Network Installation Team training on all IS solutions
• MLPLS

Security at GREENBLAT & HUTTON CC

• to

§ Ensure servers are running efficiently and with minimal down time
§ Ensure sound procedures are in place and are being followed for operation of
servers and related equipment including; Backups, User administration,

Activator at Microsof

• Italy
• to

I have worked in all regions of South Africa, and Swaziland. I was also located in
Saudi Arabia for