Veena Dsouza Dsouza

• Onboarded new customers by creating accounts and
setting up personal details using CRM software
• Resolved customer queries promptly using de-escalation
techniques
• Built and maintained excellent relationships with customers,
promoting high levels of customer retention
• Provided exceptionally high levels of customer service via live
chat, email, phone and social media
• Maintained advanced product knowledge to ensure
customers received accurate information
• Answered incoming phone calls with professionalism and warmth
• Provided detailed product information to customers to
support informed decision-making
• Provided customers with follow-up emails and other
documentation as needed to promote customer support
excellence
• Consistently exceeded productivity targets month-on-month
through efficient customer service
• Attended meetings with management to obtain information on
daily priorities and tasks to complete within the store.
• Communicated with clients to obtain a better understanding of
needs and make recommendations on appropriate products
• Maintained excellent customer relationships by efficiently
solving queries, complaints, and issues.

• Creating purchase order/ P.O creation
• Creating Invoice and supporting documents
• Coordinating with management for periodic Appraisal
• Handled customer concerns and escalated major issues to a
supervisor
• Collaborated with staff to formulate budgets and improve
department revenue
• Inspected products and services to comply with quality
standards
• Actively listened to customers to fully understand requests and
address concerns
• Planned and executed new strategies to increase sales
• Maintained clean, safe working environments to eliminate
accident risks
• Engaged with customers to better understand needs and deliver
excellent service
• Customised customer experiences to build brand loyalty
• Produced high-volume orders to meet customer demand
effectively
• Preparing a monthly financial Report

• Employee Records Management - Maintaining and updating
employee files, contracts, and HR documentation.
• Recruitment Support - Assisting with job postings, screening
resumes, and coordinating interviews.
• Facilitated end-to-end employment visa processing and Visa
cancellation. Coordinated with government authorities and
insurance providers to add/remove employees from medical
insurance policies, Employers Liability and Workmens
Compensation Insurance policies.
• Onboarding and Induction - Helping new hires integrate by
managing paperwork, training schedules, and orientation
programs.
• Payroll and Benefits Administration - Supporting payroll
processing, tracking leave, and managing employee benefits.
• HR Policy Implementation - Ensuring employees are informed
about company policies, procedures, and workplace guidelines.
• Compliance and Employment Law - Assisting with
HR practices that align with legal regulations, GDPR,
and company policies.

 Employee Records Management - Maintaining and updating employee files, contracts, and HR documentation.
 Recruitment Support - Assisting with job postings, screening resumes, and coordinating interviews.
 Facilitated end-to-end employment visa processing and Visa cancellation. Coordinated with government authorities and insurance providers to add/remove employees from medical insurance policies, Employers' Liability and Workmen's Compensation Insurance policies.
 Onboarding and Induction - Helping new hires integrate by managing paperwork, training schedules, and orientation programs.
 Payroll and Benefits Administration - Supporting payroll processing, tracking leave, and managing employee benefits.
 HR Policy Implementation - Ensuring employees are informed about company policies, procedures, and workplace guidelines.
 Compliance and Employment Law - Assisting with HR practices that align with legal regulations, GDPR, and company policies.