Officer- HR Business Partner
AVIVO GROUP
Total years of experience :12 years, 4 Months
Manage employee queries and grievances.
• Supporting organizational changes like ensuring implementation of
changes in HR systems, written
announcement, maintaining organization charts.
• Support Site HR manager on operational activities like objectives
settings, budget management, reporting etc
• Develop contracts for new hires, transfers and promotions.
• Analyze the trends and metrics with the business partnership to develop
HR policies that obtain solutions and
develop motivating programs and policies.
• Coordinate initiatives that enhance work relationships with staff and
retention eg team health survey, staff
appreciation program, team building events etc.
• Meets with projects leaders and managers regularly to update on HR
initiatives, discuss HR issues and collect
feedback on team concerns.
• Have in-depth knowledge of legal requirements related to day-to-day
management of employees, reducing
legal risks and ensuring regulatory compliance of UAE region.
• Support in executing performance reviews and increment process
• Coordinate with PRO team for visa & labour renewals, onboarding and
offboarding requirements.
• Responsible for employee benefit administration, employee requests and
miscellaneous HR operations
processes
• Manage monthly payroll and final settlements through internal payroll
vendors
• Leave and Biometrics managemen
End to end HR support, managing the entire employee life cycle- hiring,
on boarding, exit. Created &
implemented hiring policies, procedures, systems to support company’s
growth.
• Introduced & implemented key performance indicators (KPIs); designed
competency based job descriptions;
revamped HR policies, and organization procedures.
• Counsel employees on HR related issues, manage organization and job
design activities, organization charts,
and manage employee terminations and employee relations issues.
• Involved in full recruiting life cycle & end to end recruitment for the sales,
marketing and compliance vertical of
AMEX for West India region.
• Understanding client requirements and deciding on the recruitment
strategy.
• Identify and prioritize the requirement as per the urgency of the business
and accordingly develop a proper
work plan
• Sourcing CVs from various channels such as referencing, company’s
own database, Job
Portals i.e. Shine, Naukri, LinkedIn.
• Conducting Drives, Walk-ins and personal interviews.
• Arranging for technical panel and coordinating at all levels of Interviews.
• Conducting HR interviews to check the candidate’s suitability for the
requirement.
• Providing timely feedback to the client on their requirements and to the
candidates on their interview.
• Preparing and maintaining various MIS Reports.
• Successfully achieving targets in high pressure, rapid change & highly
competitive environments.
• Recruiting people at all levels, for all permanent and direct positions.
• Hiring resources within the stipulated average salary of LOB (Line of
Business).
New Hire Orientation:
• Responsible for ensuring smooth on boarding of all candidates
• Ensuring all on boarding documents are duly filled and maintained in
their respective employee files.
• Assisting new joiners with their bank and access formalities and
introducing them to their business leaders.
Handling end to end recruitment
• Qualify candidates by conducting phone and in-person interviews to determine
background, education, skills and salary requirements.
• Screening of resumes from the job portals as well as the database acquired and buddy
referrals as per the requirements of the company standards.
• Scheduling interviews and assisting in blocking calendars, VC discussion
• Responsible for Offer Management and on boarding.
• Publishing a weekly dashboard to the stakeholders in order to keep them updated on the
hiring timelines and fulfilling of positions.
Credit Card activation
• Welcome and service new card members with Chase.
• Handling customer queries and complaints.
• Provide quality customer service and up sell financial products.
• Migrated to Non-Voice process and learned to respond to credit bureau queries.
• Part of the Credit Dispute Verification team which primarily involved analyzing credit
burea u disputes and inquiries submitted by the Card member either via letters and
emails or through the credit bureaus- Experian, Equifax and TransUnion.
• Verifying and updating credit reports.
• Extensive domain knowledge of Credit Bureau Industry, working multiple queues and
achi eving targets each month.
• Delivering matrix like Policy Procedure and Compliance score and Monthly Service Rate
(MSR).
Technical Skills • Completed
Technical Skills • Completed