Vennie Nino Cabantug, MCIPD

Part of the SME HR support team providing professional advice and support to over 5000 people managers and employees across the SME Sectors in Middle East. Provides pragmatic and pro-active day-to-day employee relations consulting/guidance for Serco People Managers, covering all areas of the employee lifecycle including but not limited to organizational design, performance, disciplinary, grievances, absence management, restructuring, learning and development, mobilization. Working with contract managers and HR Shared Services to align HR key functions for contracts such as Dubai Metro, Dubai Tram, Dubai Airports, ADGM, New York University AUH, ADIA and many others.

Provides Human Resources, Training and Development services to 100+ small to large multinational organizations in the UAE in Aviation, Facilities Management, Retail, Oil and Gas, Education and Fitness. Trained and developed more than 500 professionals over the period of 10 months and has generated a revenue of over 300k AED for the company.

Reporting to the Managing Director, led a team of 5 HR Officers and Trainers and to manage a full specturm of HR Mangement, L&D and Office Admininstration.

Impact: Member of the leadership team that engineered culture and organizational change that drove an increase of 60%+/- productivity and performance.

1. Organizational Development
• Facilitate the visioning, development and implementation of values and culture which creates a shared mind-set amongst employees to achieve corporate goals and objectives.
• Led the development, implementation and continuous improvement of world class HR policies, practices and procedures appropriate to the UAE that allows the organisation to recruit, train, develop and retain the best talent.
• Led the development and implementation of a strategic and individual performance management process that ensures individual actions and behaviours are directly aligned to the achievement of the strategic objectives.
2. Strategic Responsibilities
• Ensures that Quantum has the right leadership skills and capabilities to succeed in its strategic aims, through effective resourcing, career development pathways and Learning & Development programmes
• Continuously improve HR practices to ensure its employees to superior performance levels, and rewards them through remuneration systems that motivate and drive appropriate behaviours
• Pro-actively market the Human Resources service to its various stakeholders, to ensure they are quickly able to find the appropriate capability within the organisation.

3. Operational and Administrative Responsibilities
• Spearhead training and development learning programmes by conducting TNA, Planning and Design, Programme Delivery, Assessment and Evaluation to address the learning needs of clients and bring value to their organizations.
• Oversee entire hiring and recruitment process, including sourcing, interviews, selection, job offer and new hire orientation.
• Develop various HR policy and procedures to streamline with the UAE labour law including, employee leave, disciplinary and grievance, termination, and code of conduct.
• Supervise the compensation and benefits administration and participate in the elaboration of the remuneration strategy and structure.

Significant Highlights
• Planned and implemented HR policies and processes which has effectively retained 100% of staff in 2016, reduced absenteeism by 75% and an increased in staff performance by 30% evidenced by timely commitment of key reports and metrics, revenue generation on monthly targets and consistent improvement of customer satisfaction rate to 90%.
• Conceptualisation and delivery of brand new learning programmes bespoke to client needs, 6 new courses planned and developed based on international standards, contributed to increased revenue generation of 18% over 10 months’ period.
• Achieved professional distinctions and accreditation to local and international governing bodies including, City and Guilds UK approved Trainer, Certified Master Facilitator by MTA Academy UK, Certified First Aid Trainer by GCAA and DCAS and First Aid Instructor by the NSC- USA.

Led the Learning and Development team of 28 and HR team of 7 for the whole group of over 43, 000 employees across the UAE region across different business units including, Aviation, Security, Soft and Hard FM, Cash Services and Management Center, Communication Service Center and Manpower and Outsource.

Impact: Helped achieve the Group objective to invest in its greatest asset - people, by providing wide range of learning and development oppportunities and improve the skill set and quality of service to our customers. This has gained a return of investment in L&D of over 100M dirhams.

1. Organizational Development
• Led the development and implementation of a strategic objectives in the department and the formation of balance score card and KPIs. This has resulted to an increase of team performance with 91- 98% overall score evaluated monthly.
• Contributed to over 1M dirhams cost saving through Learning and Development initiatives and programmes which is influenced by Business Improvement programme (Green Belt and Brilliant Basics).
• Significant increase of customer (external and internal) satisfactory rate of 97% for 3 years because of providing opportunities for learning and addressing specific gaps and needs.
2. Operational and Administrative Responsibilities
• Manage all aspects of day to day management including attending business unit meetings, conducting weekly team meeting and forecasting, planning and launching of team events, evaluating team performance and monthly reporting of team score and KPIs.
• Supported Business Unit Head in all HR and L&D needs, being proactive and reactive to needs which contributes to their departmental objectives. This further produce a training matrix for the business group and projects.
• Manage the use of the TR360 to ensure training nominations, schedule, attendance and post-delivery tracking is carried out effectively by the administrative team and consistently deliver accurate report to the business.

Significant Highlights
• Acquired Best Team of the Year in 2011 and received the Mark of Excellence from the Middle East HR Expo and Awards 2015. One of the first 4 companies in the UAE to be accredited by the British Institute for Cleaning Science (BICS) since 2012 recognise for standards in facilitating programmes in Cleaning.
• Managed major projects focusing on employee training needs and mobilization to contracts such as Dubai Metro, Dubai Mall, Global Village, Dubai Festival City, Dalma Mall, Sharjah International Airport to mention more than 275M worth of contract. Over 4000 employees trained and deployed with 98% client success rate in from 2013 to 2016.
• Maintained attrition of less than 5% and 0% turn over for a period of 2 years despite cutting overhead cost and extreme workload pressure.
• Developed and promoted more 7 team members to various designation in supervisory and managerial levels through effective succession planning, coaching and mentoring.

• Administer compensation and benefits, performance management systems, HSE and recreation programs.
• Identify staff vacancies, recruit, interview and select applicants.
• Allocate human resources, ensuring appropriate matches between personnel.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise BU managers on organizational policy matters such as equal employment opportunity and recommend needed changes.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, UAE Labour Law, and employee relations.
• Analyze training needs to design employee development, language training and health and safety programs.
• Administration and maintenance of private health medical insurance for management staff.
• Generate reports that reflect key HR metrics and KPI drivers within the HR Response Team
• Administer Oracle HCM, functional and maintenance.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Conduct exit interviews to identify reasons for employee termination.
• Represent organization at personnel-related hearings and investigations.
• Prepare personnel forecast to project employment needs.

• Prepare and deliver lectures to undergraduate and/or graduate students on topics such as medical surgical nursing, pharmacology, mental health nursing, and community health care practices.
• Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. Assess clinical education needs, and patient and client teaching needs, utilizing a variety of methods.
• Conduct research in a particular field of knowledge, and publish findings in professional journals, books, and/or electronic media.
• Coordinate training programs with area universities, clinics, hospitals, health agencies, and/or vocational schools.