Vera زوكوفا

Responsible for flydubai website content in English, Arabic, and Russian. Proofreading, optimizing and editing articles delivered by the SEO agency's content writers. Ensuring all content and images meets the brand/voice guidelines, and Russian content is in line with original English copy. Creating new web pages from scratch including structure, layout, content, imagery and translating in Russian. Working closely with other flydubai departments including Marketing, PR, airport services etc. Also in charge of publishing SEO content in two languages and involved in the process of enhancing site UX to improve overall customer journey and experience. Professional using of Photoshop, CDL and all MS Office and Adobe Creative cloud.

In charge of the performance of all cabin crew members on board - ensuring that all safety and security procedures are followed and all flydubai standards are met.

Part of flydubai talent acquisition team. Participating in flydubai assessment day for the cabin crew role in UAE and abroad. Responsible for providing candidates with all necessary materials on the day of the assessment, giving a brief presentation about the company and assessment day process, assessing candidates on every stage and conducting interviews.

Tru Trussard, Killah, MMissoni and 7 for all mankind boutiques

Building and maintaining positive work relationships with clients. Identify product requirements of the customers and facilitate supply. Ensuring compliance with customer service standards and proper customer relationship management. Provide necessary training and work-related guidelines for junior staff.

Being the face of the company I was responsible for dealing with customers'
questions and queries, providing them with excellent customer service and
knowledge of the products.

Involved in creating of database of corporate clients. Part of the team responsible for planning, developing and implementing effective marketing communication with the clients. Presenting hotel facilities for corporate client representatives and taking part in the organization of corporate events.