Technology & Analyst Project Manager
Carlson Wagonlit Travel
Total years of experience :5 years, 0 Months
* Part of EMEA technology network and Global Operations Process team, responsible for the implementation and optimization of technology projects in CWT ME Spain.
* Ensured that work methodology and processes were optimized and evolved accordingly to the needs.
* Translated process requirements into technology requirements and defined and implemented operational
guidelines and best practices.
* Supported Operations Director in some tasks as CWT ME Corporate Operations Excellence, KPI's,
* activities time measuring and coordination between operations and technology.
* Designed and delivered face to face courses and training material to 109 users in Spain.
* Provided leadership and direction for data quality control, data entry criteria definition, database
* management and bug reporting.
* Delivered weekly and monthly dashboards and presentations for Senior & Executive Management, as well as accurate client and supplier reporting.
* Direct report to General Manager and to ME Senior Executive Director.
* Worked for the Department of Processes and Change Management in the Corporate Area of Technology and
Operations of Santander Bank.
* Assessed benefits in operating expenses reduction, quality increase, decrement in process duration and lowering training costs and time.
* Worked closely with IT teams, designed and implemented end-to-end business processes associated with
Structural Systems and Client On Boarding: AS_IS and TO_BE documents, requirements, business cases,
process mapping, data models, KPIs, change requests, validation and follow up.
Ineco Madrid, Spain
* Worked for the General Directorate of Airports and Air Transport on important projects for AENA (Spanish
Airports and Air Navigation)
* Worked on projects related to airports and aeronautical servitudes for new Royal Decree projects and for
Airport Master Plans.
* Worked on the Development Environmental Division of Madrid-Barajas airport: Control, detection and guidance of operational failures by airlines in Madrid-Barajas airport.
BS Aerospace Engineering January 2012 - July 2012
MSc in International Management February 2011 - December 2011 * IE Foundation: Admission awarded with recognition of academic achievement and professional merits
BS Technical Aeronautical Engineering September 2003 - January 2011 * Honors in degree's final project: Business plan of a long haul european low-cost airline