Technical Support Officer
Span Trading LLC
Total years of experience :10 years, 11 Months
• Work with client and translate functional business requirements into technical specifications and design to setup Scheduler, Kronos Time clocks, Roles &Access Profiles, Display Preferences, Accruals, Pay Policies, Reports, etc. using standard SDLC process.
• Created schedule groups and schedule pattern as required for Span and ensure schedule shifts assigned properly for each Employee (ERP).
• Develop reports by generating Queries & Stored Procedures in SQL Server and Kronos Workforce Integration Manager.
• Configure and Implement (Control and Monitoring System & Store Management Control System) EKFC Full Project Support.
• Installed and configure Access Control System and Asset Management System (Server).
• Installed and configure Ware House Management System (WMS) Server & Client.
• Installed and configure Asset Tracking System (ATS) Server & Client.
• Installed and configure Fixed Asset Management System (FAMS) Client.
• Install and Configure Inventory Tracking Management System (ITMS) Server & Client.
• Troubleshooting and Support Warehouse ERP Software’s (WMS, ITMS, ATS, FAMS)
• Resolve the functional and technical errors client based.
• Successfully Upgraded ATS server old version to new version
• Analyzed software hardware and network systems issues for various transmission system.
* Configure and Implement (Control and Monitoring System & Store Management Control
System) EKFC Full Project Support.
• Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.
• Daily provides hands-on administration and maintenance of other associated network equipment’s. Installed and configures computer equipment software with required software policies and standards.
• Supported Printers and Print management.
• Performed hardware and software installation and provides high-level customer care, training, and technical support.
• Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup and LAN/WAN connectivity issues.
• Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience.
• Set up remote desktop connections for user support and training
• Analyze technical issues reported and prioritize daily tasks
• Resolve the functional and technical errors, provide update patches to the clients on application; establish remote desktop connection to install and update applications
• Inform clients regarding the estimated time required to analyze the problem
Level 2 & Level 3 support :- Troubleshooting, config- Handled database administration, Wifi network, & network infrastructure, Data Center, email, file shares, and other infrastructure issues troubleshooting handling Wi-Fi Router configuration, Switch configuration. Handling router Models (Cisco 2800, 3800 & 3900)
• Config Sub netting Ipv4, VLSM, IGRP, EIGRP, OSPF ( Cisco Router)
• Config Vlan, VTP, STP, Backup & Restore (Cisco Switch)
• Install Server 2012 & RedHat 6.0
• Configuration ADDS, DNS, Telnet, DHCP, FTP
• Routers, Firewalls, Load Balancers, VPN, Switches Config.
• Maintenance & upgrades including service packs, patches, hot fixes and security configurations and Updating of Student Database
• Network maintenance for the entire campus
• Hardware and Software Troubleshooting
• Handling the Ariyalur Campus Website
• IP Camera & Surveillance Camera handled
• Handled Access door control & Asset tracking System
VMWARE ENVIRONMENT:
• Virtual Machine backup & Restoration using Snap manager for Virtual infrastructure.
• Responding to V-center alerts on timely basis.
• Involved in upgrading virtual hardware and VMware tools on VM servers
• Good knowledge in provisioning storage LUNs to VMWARE Virtual Machines
WINDOWS SERVERS & OTHER ACTIVITIES:
• Have managed and Built Microsoft clusters (Windows 2012)
• Managing file servers (on Microsoft clusters) and DNS servers
• Successfully upgraded DHCP server from 2003 to 2008 R2.
• Have good knowledge on Print server management
• Have good knowledge on Microsoft FTP administration
• Have good knowledge on managing Nagios Monitoring Tool.
• Managing the physical and virtual servers through remote tools like RDP, HP ILO, DELL IDRAC and Vsphere Client.
• Commissioning & decommissioning of physical and virtual servers based on client request.
• Setup and troubleshoot Netbackup and Networker connectivity issues on windows servers
• Monitoring the back logs tickets and ensures it close on time. Backlog tickets such as disk usage, CPU, memory utilization, service down and no ping, handling priority Incidents, branch calls on server failures.
• Analysis of crash dump of an unexpectedly reboot servers
• Patch Management using WSUS server.
• Worked in all kinds of hardware problems like disk drive, mother board, RAM, CPU, HBA, NIC, Array controllers and its batteries, power supply, etc...
• Server up-gradation and installing software on 2003, 2008 &2012 r2 server.
Laptop and desktop service
laptop & desktop service