Vicky Khatri

Using sales, business development, marketing techniques and networking in order to attract business from client companies;
• Working towards targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated;
• Building relationships with clients;
• developing a good understanding of client companies, their industry, what they do and their work culture and environment;
• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media, e.g., newspapers, websites, magazines;
• Using social media to advertise positions, attract candidates and build relationships with candidates and employers;
• Headhunting - identifying and approaching suitable candidates who may already be in work;
• Using candidate databases to find the right person for the client’s vacancy;
• Receiving and reviewing applications, managing interviews and creating a shortlist of candidates;
• Requesting references and checking the suitability of applicants before submitting their details to the client;
• Briefing the candidate about the responsibilities, salary and benefits of the job in question;
• Preparing C Vs and correspondence to forward to clients in respect of suitable applicants;
• Organizing interviews for candidates as requested by the client;
• Informing candidates about the results of their interviews;
• Negotiating pay and salary rates and finalizing arrangements between client and candidates;
• Offering advice to both clients and candidates on pay rates, training and career progression;
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs

Senior Human Resources (Requirement)
GENESIS HR Services Ltd --July 2012 - March 2013

o Working as a Sr Recruiter in a Consultancy
o Handling a Team of 8 to 10 Recruiter.
o Couching and training them for "How to Perform in Interview's"
o Giving Technical training to the candidates
o As Sole Recruiter, created workforce plan, and sourced and hired IT professionals for start-up Internet Security Company
o Extended consulting expertise in the formulation of mission strategies and business planning initiatives.
o Exhibited exceptional attention to detail in effectively tracking goals and objectives for an BPO-ITES group
o Short listing of Candidates for the Right company.
o Ensure the Client targets been meet for requirement

Admin Lead for Real Estate and Site Operations (RESO Lead)
IBM Global Process Services - Mar 2009 - May 2012

ADMIN LEAD:-
o Worked as a Lead Real Estate site Operation (RESO) handling over all Transport Operation and Infrastructure for IBM GPS, TPO
o Member management, including email reminders, member roster, and records of financial dues
o Assist with planning and execution of all company events
o Management of summer interns including interviewing, tasks delegation, and scheduling
o Perform filing, data management, drafting and editing short office memos
o Lead with all other office administrative duties
o Demonstrated strong critical thinking skills in establishing key goals for client and conducted HR process planning
o Helped coordinate dozens of recruitment events that contributed to consistently high enrolment levels.
o Reworked new-hire orientation program to include HR information and company resources.


OPERATIONS LEAD FOR TRANSPORT:-
o Adopt cost rationalization initiative to ensure that the transport cost meets the target cost
o Ensure timely pickup of employees and tracking to achieve 97% on time arrival and 98% on time departure
o Ensure site meets the compliance requirement as per SOW
o Monthly transport SLA reviews with respective stakeholders and follow-up till closure
o Ensure that the policies and procedures laid down being followed with no tolerance
o Ensure all feedback mail is replied with-in 48 working hours
o Ensure Quarterly VOC with overall satisfaction score above 4
o Participate in reach out session and provide appropriate solution to the employees
o Preparation of Do's & Don'ts & updates to share with employees through Thursday Telegram
o Timely submission of transport Head Count to finance team for cost recovery

Senior Customer Care Executive (UK Process Technical)
IBM Daksh - Jan 2007 - Mar 2009
o Responsible for attending customer calls and solving their queries on frontline and escalate the queries in case of need
o Managed a high-volume workload within a deadline-driven environment.
o Building rapport, listen, clarify and manage conversational flow with professional talk
o Managing upset customers, conflicts and challenging situations
o Answer questions regarding status of various accounts and attend to problems or complaints from customers.
o Resolving customers Phone and Broadband issue

Customer Care Executive (US Process Technical)
Wipro BPO Services - Nov 2005 to Dec 2006
o Responsible for attending customer calls and solving their queries on frontline and escalate the queries in case of need
o Troubleshooting Internet Connectivity of the desktops & Laptops
o Troubleshooting Internet Error Codes
o Troubleshooting ADSL / Broadband Modems & Routers
o Troubleshooting Email Client issues
o Troubleshooting PSTN issue (Voice Faults)

Web Lead
Reliance Web World (Pune) - Nov.2003 - Nov.2005

o Worked with Web World as Web Lead
o Handling the Broadband dept.
o Meeting Sales Target.
o Taking care about Customer Complains (Technical)

Public Relation officer
Ruby Hall Clinic. (Pune) -August. 2002-Nov.2003

o Worked as a PRO (Public Relation officer) for a Cardiac Surgeon
o Meeting Sales target
o Maintaining Relationship with General Physician and Patients

Greif Counsellor
Ruby Hall Clinic. (Pune) -August. 2001-March.2002

o Worked as a Greif Counsellor in International Eye Bank
o Job was to spread awareness about the Eye Donation
o Convincing Deceased relatives for Eye Donation