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Victor Emmanuel Garcia, Tech Sales Instructor

Victor Emmanuel Garcia

Tech Sales Instructor·Clarusway

Philippines

Bachelor's degree, International Business & Entrepreneurial Management

Work experience

Total years of experience: 18 years, 1 months

Tech Sales Instructor

July 2025 - November 2025

Clarusway

Riyadh, Saudi Arabia

July 2025 - November 2025

• Created a complete training manual from the ground up that aligned lessons, activities, and
daily learning goals.
• Designed individual and group activities that encouraged interaction, practical application,
and collaborative learning.
• Coached students through mock cold calls, outreach tasks, and product-pitch presentations to
help them build real sales confidence and practical skills.
• Reviewed student resumes and LinkedIn profiles, then provided direct feedback to improve
clarity, structure, and professionalism during on-site coaching sessions.
Company industry:
Training & Education Center

Customer Success Manager

October 2024 - June 2025

Talkdesk

Makati City, Philippines •Hybrid

October 2024 - June 2025

• Conducted regular customer success activities, including quarterly and annual reviews, to
maximize client value and return on investment.
• Engaged with clients via phone, email, and video to understand their needs and
recommend tailored solutions.
• Managed a portfolio of existing customers, identifying renewal opportunities and securing
contract renewals.
• Negotiated contract terms and pricing to optimize revenue and ensure client satisfaction.
• Acted as the voice of the customer to internal stakeholders, advocating for their needs, and
ensuring alignment on business objectives.
Company industry:
Telecommunications

Customer Success Manager

May 2022 - September 2024

RevComm US

Mandaluyong City, Philippines •Hybrid

May 2022 - September 2024

• Build and maintain relationships with new and existing clients.
• Served as the primary point of contact for corporate clients, vendors and internal teams.
• Conducted LinkedIn prospecting and attended webinars to promote RevComm US.
• Trained and mentored newly hired Sales Representatives.
• Led clients through the onboarding process to ensure a seamless migration and integration
to the MiiTel platform.
• Conducts regular client meetings to ensure satisfaction and identity opportunities for
growth through consultative selling.
• Designed personalized learning paths to help each Sales Rep grow based on their current
strengths and development areas.
Company industry:
Telecommunications

Customer Success Manager

April 2020 - March 2022

Supportware Philippines Inc.

Taguig, Philippines •Hybrid

April 2020 - March 2022

• Facilitated meetings with the client and present metric/KPI data with appropriate action plan
to meet targeted business goals.
• Attended client escalations and works with operations and sales teams to resolve issues
• Managed the end-to-end onboarding process for new customers, ensuring all requirements
are met, concerns and questions addressed, and expectations are exceeded.
• Ensured the SDRs consistently exceeded client expectations through training and coaching.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Development Representative

June 2018 - April 2020

Supportware Philippines Inc.

Taguig, Philippines

June 2018 - April 2020

• Conducted research to qualify leads and upload individual lead information on HubSpot.
• Created mail templates and sent out sequences on HubSpots email marketing tool.
• Set appointments with leads/prospects to attend sales presentations through outbound calls
and respond through emails.
Company industry:
Call Centers & Customer Care Outsourcing

Financial Advisor

November 2016 - June 2018

Sun Life of Canada (Philippines), Inc.

Makati City, Philippines •Remote

November 2016 - June 2018

• Prospected for potential clients through email and calls to help them accomplish their
financial objectives by assessing their financial situation.
• Developed and presented tailored insurance and investment plans aligned with client risk
profiles.
Company industry:
Insurance & TPA

Credit Analyst

February 2013 - June 2016

Allegis Global Solutions

Quezon City, Philippines

February 2013 - June 2016

• Assessed credit worthiness and determined the level of risk of potential clients and past
clients requesting to renew contracts with the company from various regions (AU, NZ, SG, MY,
HK, China).
• Obtained and analyzed business financial statements and credit reports to determine credit
standing.
Company industry:
Human Resources Outsourcing

Credit Specialist

September 2010 - January 2013

Ingram Micro Phils.

Taguig, Philippines

September 2010 - January 2013

• Ensured that all reporting, analysis, reconciliation and journals are delivered on the agreed
month end closing calendar.
• Simultaneously managed assigned portfolio of accounts receivables through collections of
past due and will be due invoices in adherence to contractual payment terms.
• Provided personal recommendation whether to increase or decrease a credit limit of a
certain customer to mitigate risk.
Company industry:
IT Services

Customer Support Associate

January 2009 - September 2010

Ingram Micro Phils.

Taguig, Philippines

January 2009 - September 2010

• Answered initial customer calls and answered general questions regarding company
products and services.
• Referred callers to appropriate resources including inbound sales, billing, technical support,
• Provided information to customer inquiries regarding orders, shipment tracing, returned goods.
Company industry:
IT Services

Customer Service Representative

June 2007 - December 2008

APAC Customer Services, Inc.

Quezon City, Philippines

June 2007 - December 2008

• Answered inbound calls from hospitals and other health care institutions to provide policy
coverage of individual Humana policy holders.
• Processed claims request from different health providers and individual doctors who have
provided service to policy members.
Company industry:
Call Centers & Customer Care Outsourcing

Education

San Beda College

March 2007

March 2007

Bachelor's degree, International Business & Entrepreneurial Management

Philippines

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate

Training and Certifications

Certifications
Introduction to Generative AI
Introduction to Prompt Engineering
ChatGPT for Everyone
Advanced Prompt Engineering
Introduction to RAG
Introduction to Generative AI Agents
AI Center Overview for Business Analysts