IT Support
Atos
مجموع سنوات الخبرة :14 years, 8 أشهر
- Assisting Johnson & Johnson Global End users by means of Basic Troubleshooting with Remote Desktop Application.
- Endorsing / Escalating ticket to a department that can handle the issue if Basic Troubleshooting did not resolve the concern or is outside of the scope of expertise.
- Usage of Service-Now Ticketing System for proper cascading of tickets
- Usage of Multiple tools to address user concerns such as Active Directory Server, Amazon Workspace Console, PingOne Console, VMWare Airwatch, and Other tools necessary.
- Assisting U.S.-based customers having issues with Google Playstore on Android Devices, Purchasing Issues, Refunds, and Basic Setup.
- Perform basic troubleshooting for Android Devices.
- Set up / Arrange / Expedite Installation or Repair Appointment for Customers with installation issues or concerns.
- Assisting U.S.-based customers having issues with their Pending Services Installation.
- Perform basic troubleshooting for Internet Equipment or Modem, TV, and Telephone (VoIP).
- Perform other tasks as assigned.
Support for ALL Site Office / Projects
Repair, Install and Maintain Hardware & Software.
Repair, Install and Maintain Operating System (XP / Vista / 7 / Server).
Assist in utilization & implementation of Network structures plus basic Server Set up Installation.
Setup / Maintain & manage network setup.
Perform utilization review of PC hardware & software and make necessary adjustments where needed.
Install & maintain all work-related PC-based applications.
Develop knowledge of Electro-Mechanical standard PC applications & software.
Up to date documentation of all work-related activities including weekly report plus client PC's status and access rights.
Systematic filing of all correspondences & documents related to the IT department.
Perform other tasks as assigned.
Assisting U.S. based customers having issues with their notebook computer (hardware / software) by means of telephone
Perform basic troubleshooting for notebook computer software issues.
Direct customer to the nearest ASP (Authorized Service Provider) Support if hardware issue.
Assisting / Following up on customer having issues with their computer / software (Windows Live OneCare) by means of telephone assistance and with the use of Remote Desktop Connection (Microsoft Easy Assist).
Assisting customers having issues with their computer / software (Windows Live OneCare) by means of special chat program (Talisma Net Agent).
Assisting customers having issues with their computer / software (Windows Live OneCare) by means of telephone assistance.
*** Undergo training in PC Safety (Virus, Spyware, Trojan, Worm, and Rootkit removal), Windows Live OneCare (currently Microsoft Security Essentials) All in one PC protection (Support and troubleshooting), Windows XP and Windows Vista operating system basic troubleshooting.
Up sell RTW displayed on floor.
Up sell new arrivals of RTW.
(Gain knowledge of dealing with different kind of people & their nationalities.)
Developed the communication skills to a much better customer service.
Perform cashier tasks.
(Undergo training & Became Retail Operations Advisor (Cash Office), & Assistant Operations Controller / Trainer in all Marks & Spencer K.S.A. stores.)
Check cash vault's opening balance at the beginning of the day.
Distribute cash on assigned cashiers for the day.
Deposit previous day sales in the bank.
Retrieve / Monitor store sales flow per hour(s).
Cash up assigned cashiers at the end of the day.
Generate total store sales and reports at the end of the day.
Check cash vault's closing balance at the end of the day.
Prepare materials (PowerPoint, Word Documents, and Manuals etc.) for training newly hired cashier.
Conduct seminars, training, brainstorming with all store personnel including Store Managers in relation to POS' new functionalities, glitch and areas for software improvement.
Observe / Record / Track unwanted POS Software behavior for coordinating / reporting to the IT and developers for further enhancements.
Perform other tasks as assigned.
Undergraduate 1st year / 1 semester