Vidya Ramadasan, Associate Vice President (last job title)

Vidya Ramadasan

Associate Vice President (last job title)

Kotak Mahindra Bank Ltd.

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Systems and Finance
Expérience
14 years, 11 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :14 years, 11 Mois

Associate Vice President (last job title) à Kotak Mahindra Bank Ltd.
  • Inde - Delhi
  • mars 2011 à mars 2015

• Manage, mentor & lead a team of Relationship Managers to enhance Branch banking relationship to achieve sales targets for products like LAP/OD/LRD across Delhi NCR covering over 85 Branches.
• Develop Strategy’s to increase the wallet share of the existing customer base & increase New to Bank conversions and cross selling other bank products like Insurance, CASA, credit cards etc.
• Liaising and coordinating with the Branch vertical to increase business contribution.
• Increase RM productivity and achievement of monthly sales target in terms of business, spreads and cross sell through the team.
• Increase business share by appointing Channel partners and driving business through them.

Regional Manager - Customer Service à Kotak Mahindra Bank Ltd
  • Inde - Bengaluru
  • février 2005 à mars 2011

• Manage & lead a team of Customer Service personnel for Mortgage, Home, Business & Personal Loan in the region in line with the organizations objective
• Setting and driving stringent and exemplary customer service standards in the region
• Facilitating guidance, training coaching and hand holding of team members
• Driving Cross sell targets, Lead Generation, customer retention and generation of revenues through post sale activities.
• Driving Customer Satisfaction Scores to meet the organizational objective of having satisfied customers.
• Work on process improvements to provide unparalleled service levels to customer
• Handling Escalations of Nodal officers / RBI / Banking Ombudsman
• Ensure strict adherence to all internal business systems & process and regulatory requirements and keeping Unit compliance and audit Competent

Sales Manager à ING Vysya Life Insurance
  • Inde - Bengaluru
  • décembre 2003 à février 2005

• Managing and recruiting insurance advisors
• Achievement of monthly sales target through the team of Insurance advisors
• Organize marketing activities and promotions.
• Training and hand holding of Financial Advisors regarding products, selling skills, objection handling, cross selling, reference building etc.

Assistant Manager - Marketing à Reva Electric Car Company
  • Inde - Bengaluru
  • mai 2000 à novembre 2003

• Managed and set sales & marketing strategy to enhance market awareness and brand building
• Co-ordination of all PR, Advertising, Promotions and Brand Building exercise
• Formulating and Instrumental in setting up systems and Sales process and Customer care processes
• Management and Co-ordination of Channel sales for Reva and coordinating training for Dealer staff
• Co-ordination with other departments for requirements of sales and marketing
• Developed financial model for financing of Reva
• Liaising with Financial Institutions for similar tie ups at all Dealer locations
• Introduced a novel concept of individual leasing for Reva.

Éducation

Master, Systems and Finance
  • à Mount Carmel Institute of Management
  • avril 2000

PGDBA in Systems and Finance

Baccalauréat, Electronics and Communcation
  • à Bangalore University
  • septembre 1997

BE - Electronics and Communcation

Specialties & Skills

Problem Solving
Team Building
Escalation Management
Customer Service Management
Problem solving
Negotiations
Customer Service

Langues

Anglais
Expert
Hindi
Expert
Malayala
Expert
Arabe
Débutant
Kannada
Moyen