Associate Vice President (last job title)
Kotak Mahindra Bank Ltd.
Total years of experience :14 years, 11 Months
• Manage, mentor & lead a team of Relationship Managers to enhance Branch banking relationship to achieve sales targets for products like LAP/OD/LRD across Delhi NCR covering over 85 Branches.
• Develop Strategy’s to increase the wallet share of the existing customer base & increase New to Bank conversions and cross selling other bank products like Insurance, CASA, credit cards etc.
• Liaising and coordinating with the Branch vertical to increase business contribution.
• Increase RM productivity and achievement of monthly sales target in terms of business, spreads and cross sell through the team.
• Increase business share by appointing Channel partners and driving business through them.
• Manage & lead a team of Customer Service personnel for Mortgage, Home, Business & Personal Loan in the region in line with the organizations objective
• Setting and driving stringent and exemplary customer service standards in the region
• Facilitating guidance, training coaching and hand holding of team members
• Driving Cross sell targets, Lead Generation, customer retention and generation of revenues through post sale activities.
• Driving Customer Satisfaction Scores to meet the organizational objective of having satisfied customers.
• Work on process improvements to provide unparalleled service levels to customer
• Handling Escalations of Nodal officers / RBI / Banking Ombudsman
• Ensure strict adherence to all internal business systems & process and regulatory requirements and keeping Unit compliance and audit Competent
• Managing and recruiting insurance advisors
• Achievement of monthly sales target through the team of Insurance advisors
• Organize marketing activities and promotions.
• Training and hand holding of Financial Advisors regarding products, selling skills, objection handling, cross selling, reference building etc.
• Managed and set sales & marketing strategy to enhance market awareness and brand building
• Co-ordination of all PR, Advertising, Promotions and Brand Building exercise
• Formulating and Instrumental in setting up systems and Sales process and Customer care processes
• Management and Co-ordination of Channel sales for Reva and coordinating training for Dealer staff
• Co-ordination with other departments for requirements of sales and marketing
• Developed financial model for financing of Reva
• Liaising with Financial Institutions for similar tie ups at all Dealer locations
• Introduced a novel concept of individual leasing for Reva.
PGDBA in Systems and Finance
BE - Electronics and Communcation