vidyananda meeshi, operations coordinator

vidyananda meeshi

operations coordinator

Emirates National Oil Company

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Bachelors of Engineering in Mechanical
Expérience
8 years, 1 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :8 years, 1 Mois

operations coordinator à Emirates National Oil Company
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis avril 2022

• Oversee day-to-day distribution operations for oil, ensuring seamless
scheduling and dispatching of trucks for timely product delivery.
• Monitor inventory levels and track shipments using industry-specific
software to maintain accurate records and ensure proper stock levels.
• Prepared and maintained documentation related to transportation
activities, including shipping manifests, invoices, and compliance records.
• Monitored and tracked shipments using GPS tracking systems to provide
real-time updates to clients and address any potential issues or delays.
• Conducted regular inventory audits and cycle counts to identify
discrepancies and implement corrective actions.
• Execute precise and efficient data entry tasks, ensuring the accuracy of
customer information, sales data, and inventory details within the
company's database.
• Collaborate closely with the IT department to maintain data integrity and
address any data-related issues promptly.
• Regularly review and validate data entries to uphold data quality standards
and integrity.
• Uphold confidentiality standards for sensitive information and adhere to
robust data security protocols.
• Utilize advanced Microsoft Excel functionalities to develop comprehensive
spreadsheets for data organization and analysis.

System Administrator & E-commerce Executive à Booktopia Trading LLC
  • Émirats Arabes Unis - Dubaï
  • juin 2021 à avril 2022

• Coordinate order processing, delivery, and returns of customer orders in Amazon, Noon, Dubai Store, and corporate websites.
• Coordinate with other teams on the execution of brand, marketing, and e commerce activities.
• Ensure the fulfilment of customers orders via store pickup and delivery service.
• Execute activities driven by data analytics.
• Implement customer loyalty programs.
• Implement e-commerce activities.
• Manage a diverse service environment.
• Manage the operations for good service.
• Manage the service quality and customer satisfaction.
• Monitor and maintain the proper functioning of the website.
• Observe the sales, promotions, marketing, and social media activities over digital platforms.
• Operate and maintain existing IT networks based on standard operating procedures.

Customer Success executive à PurpleRain Technology
  • Inde - Mangalore
  • juillet 2019 à juin 2021

Product support & Customer Success executive Customer Success executive:
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Minimize customer churn.
• Aid in product design and product development. B2B sales representative:
• Answered customer inquiries via Call, Live chat, and ticketing system, scheduling meetings, and sales appointments.
• Following up with customers about their order status.
• Consistently probed clients for product experience.
• Documented all customer inquiries and comments thoroughly and quickly.
• Coordinated between the billing department and customer to resolve problems.
• Referred unresolved customer grievances to the designated department for further investigation.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales, and managing sales tracking tools.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Scheduling customer meetings.
• Reporting any unusual activity to your supervisors. Technical support:

Administrator L1 à GlowTouch
  • Inde - Mangalore
  • mars 2016 à avril 2019

• Role Switch as per the process requirement. Handled Verification, Sales, Billing, and Web Design related queries along with regular outbound sales chats.
• Assessed clients profiles and aligned them with the best possible products and services to meet their needs.
• Maintained and updated customer service database (MySQL and phpMyAdmin). Fixing issue which is related to HTML, and PHP code. Website design for WordPress, and Weebly sites.
• Demonstrated professionalism and courtesy with customers at all times. Coordinated product orders.
• Remain up-to-date on the latest technologies and solutions applicable to company products.
• Worked closely with team members to meet or exceed all customer service requirements.
• Described solutions to customers accurately and persuasively.
• Used scripting skills to contribute to internal tools.
• Researched, troubleshooter, and resolved complex problems independently.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Provided base-level IT support to non-technical personnel within the business.
• Engaged users and answered questions on the website and in the forums.
• Used ticketing systems to manage and process actions taken.
• Assisting onboarding customers by suggesting appropriate plans and products according to their requirements. Upselling and cross-selling products to qualified clients
• Account modification, Plan Upgrade/Downgrade, Invoice Generation, and payment tracking.
• Addressing and resolving all kinds of issues, queries, escalations, and disputes related to products, services, pricing, and billing.

Éducation

Baccalauréat, Bachelors of Engineering in Mechanical
  • à Visvesvaraya Technological University
  • juillet 2015
Baccalauréat, Mechanical Engineering
  • à Visvesvaraya Technological University
  • juillet 2015
Diplôme, Diploma in Mechanical Engineering
  • à Nitte Rukmini Adyanthaya Memorial Polytechnic
  • mai 2011

Specialties & Skills

Network Troubleshooting
Data Entry
Customer Service
IT Technical Support
Oil and Gas
SAP CRM
CUSTOMER RELATIONSHIP MANAGEMENT
ONBOARDING
ORDER PROCESSING
PRODUCT SUPPORT
SCHEDULING
Technical Support

Profils Sociaux

Site Web Personnel
Site Web Personnel
tel:0561840855

Langues

Anglais
Expert
Hindi
Expert

Formation et Diplômes

ITIL 4 Foundation (Certificat)
Date de la formation:
April 2024