operations coordinator
Emirates National Oil Company
Total years of experience :8 years, 1 Months
• Oversee day-to-day distribution operations for oil, ensuring seamless
scheduling and dispatching of trucks for timely product delivery.
• Monitor inventory levels and track shipments using industry-specific
software to maintain accurate records and ensure proper stock levels.
• Prepared and maintained documentation related to transportation
activities, including shipping manifests, invoices, and compliance records.
• Monitored and tracked shipments using GPS tracking systems to provide
real-time updates to clients and address any potential issues or delays.
• Conducted regular inventory audits and cycle counts to identify
discrepancies and implement corrective actions.
• Execute precise and efficient data entry tasks, ensuring the accuracy of
customer information, sales data, and inventory details within the
company's database.
• Collaborate closely with the IT department to maintain data integrity and
address any data-related issues promptly.
• Regularly review and validate data entries to uphold data quality standards
and integrity.
• Uphold confidentiality standards for sensitive information and adhere to
robust data security protocols.
• Utilize advanced Microsoft Excel functionalities to develop comprehensive
spreadsheets for data organization and analysis.
• Coordinate order processing, delivery, and returns of customer orders in Amazon, Noon, Dubai Store, and corporate websites.
• Coordinate with other teams on the execution of brand, marketing, and e commerce activities.
• Ensure the fulfilment of customers orders via store pickup and delivery service.
• Execute activities driven by data analytics.
• Implement customer loyalty programs.
• Implement e-commerce activities.
• Manage a diverse service environment.
• Manage the operations for good service.
• Manage the service quality and customer satisfaction.
• Monitor and maintain the proper functioning of the website.
• Observe the sales, promotions, marketing, and social media activities over digital platforms.
• Operate and maintain existing IT networks based on standard operating procedures.
Product support & Customer Success executive Customer Success executive:
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Minimize customer churn.
• Aid in product design and product development. B2B sales representative:
• Answered customer inquiries via Call, Live chat, and ticketing system, scheduling meetings, and sales appointments.
• Following up with customers about their order status.
• Consistently probed clients for product experience.
• Documented all customer inquiries and comments thoroughly and quickly.
• Coordinated between the billing department and customer to resolve problems.
• Referred unresolved customer grievances to the designated department for further investigation.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales, and managing sales tracking tools.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Scheduling customer meetings.
• Reporting any unusual activity to your supervisors. Technical support:
• Role Switch as per the process requirement. Handled Verification, Sales, Billing, and Web Design related queries along with regular outbound sales chats.
• Assessed clients profiles and aligned them with the best possible products and services to meet their needs.
• Maintained and updated customer service database (MySQL and phpMyAdmin). Fixing issue which is related to HTML, and PHP code. Website design for WordPress, and Weebly sites.
• Demonstrated professionalism and courtesy with customers at all times. Coordinated product orders.
• Remain up-to-date on the latest technologies and solutions applicable to company products.
• Worked closely with team members to meet or exceed all customer service requirements.
• Described solutions to customers accurately and persuasively.
• Used scripting skills to contribute to internal tools.
• Researched, troubleshooter, and resolved complex problems independently.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Provided base-level IT support to non-technical personnel within the business.
• Engaged users and answered questions on the website and in the forums.
• Used ticketing systems to manage and process actions taken.
• Assisting onboarding customers by suggesting appropriate plans and products according to their requirements. Upselling and cross-selling products to qualified clients
• Account modification, Plan Upgrade/Downgrade, Invoice Generation, and payment tracking.
• Addressing and resolving all kinds of issues, queries, escalations, and disputes related to products, services, pricing, and billing.
