vignesh sivakumar

Technical Support Engineer at Wipro technologies

• India - Chennai
• My current job since December 2020

Hi Bayt team,

I'm Vignesh Sivakumar from Salem Tamilnadu state
and I currently working at Wipro technologies
as a technical support engineer. I have gained more knowledge in the field of networking and troubleshooting. Replacing hardware and software tools. we are using a ticketing tool to resolve customer queries based on user requirements

My Responsibility is

1. Hardware replacing
2. Software troubleshooting
3. Network related connection need to troubleshoot
4. Ticketing tool to resolve customer queries
5. Customer relationship management
6. Auditing

IT Desktop Support Engineer at More Retail LTD

• India - Chennai
• April 2018 to December 2019

I have worked at more retail ltd as a desktop support
engineer

• January 2018 to January 2018

•Osi layer
•Configure switches & Routers, VLAN, VTP, Port Security, VPN
•ospf, rip, bgp, eigrp, ppp

Desktop support:

•Basic hardware
•Installing windows xp, windows 7, windows 8.1 & 10
•Bios setup and hardware installation
•Disk management and partition
•Antivirus update & virus protection
•Basic networking, map drive, data sharing
•Remote desktop and remote assistance
•Basic firewall configuration
•Data cards configuration
•Printer installation