IT Admin & Network Support
Raviz Center Point Hotel
Total years of experience :11 years, 3 Months
Handling PMS System Win HMS, ZK Teco Attendance Management system, Analog and IP Cameras, Alcatel EPBX, Guest Room TV Cables and Wi-Fi, Banquet conferences Setup.
• Communicate with vendors according to company needs.
• Create company promotions with using Photoshop & Adobe Illustrator.
• Dealing with guest if WIFI or TV related issue.
• Troubleshooting Hardware & Software
• PC Assembly
• Sets-up Operating System
• Reformatting
• Deleted/Lost Data Recovery
• Data Security
• Password recovery using HBCD.
• Provide appropriate level of security and anti-virus protections
• Install and troubleshoot common printer issues.
• Install latest updates that are needed for customer application.
• Installation of Hardware, Software, Tools & Utilities
• Provide solutions for hardware and software issues
• Networking and network cabling
• Onsite support to the customers for maximum up time of their servers, PCs and
network
• Installation & Configuration of Wi-Fi systems.
Installation of Antivirus like Symantec Endpoint Security.
• Run security scans regularly to ensure no security breaches on end user devices.
• Configuration of Site-to-Site VPN in Cisco RV130W Wireless-N Firewall and Fortigate 60E.
• Management of Internet load balancing using Firewalls like Sonicwall tz series and Fortigate.
• Administration of Office365.
• Creating users, Deleting users and Restoring deleted users, providing access roles and assigning
product
• license for users in Office365
• Creating shared mailbox.
• Creating and managing Distribution Group and enabling Email Forwarding in Exchange Admin
Centre.
Oversee and maintain all aspects of a company’s computer infrastructure includes maintaining
networks, Servers and systems.
• Installation and configuration of Operating Systems (Client & Server OS).
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Monitoring and maintaining of CCTV and DVR devices. Hardware and Software troubleshooting of
Laptops, Desktops and Servers.
• Backup and Recovery using Acronis True Image.
• Provides remote support for the users to solve the system related issues.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Assist and own the low-level design of system architecture, requirements, migration plans and
• Operational standard methodologies aligning with customers unique business requirements.
Oversee and maintain all aspects of a company’s computer infrastructure includes maintaining
networks, Servers and systems.
• Installation and configuration of Operating Systems (Client & Server OS).
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Monitoring and maintaining of CCTV and DVR devices. Hardware and Software troubleshooting of
Laptops, Desktops and Servers.
• Backup and Recovery using Acronis True Image.
• Provides remote support for the users to solve the system related issues.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Assist and own the low-level design of system architecture, requirements, migration plans and
• Operational standard methodologies aligning with customers unique business requirements.