Team Leader Reporting & System Support - Consumer Finance & ADC Operations
Faysal Bank Limited
Total years of experience :11 years, 5 Months
Faysal Bank Limited - January 2011 - Present:
Working As Team Leader Reporting & System Support - Consumer Finance & ADC Operations.
The key function is to manage core system and the satellite systems running within Consumer Finance & Alternate Delivery Channel Operations with the below responsibilities for system support unit.
• Vendor management for new implementation & customizations
• Process Optimization & System Parameterization through change management process
• Prioritize multiple tasks & accountable for the day to day task management
• Adequate planning and monitoring for seamless implementation of new processes &projects
• Bring new initiatives and focus on productivity gain & strong cost management
• To keep operations related key service complaints at minimum level to improve customer confidence
• Assess new business requirements and identify the most appropriate technical solution
• Assess the work effort, time lines as well as key delivery considerations / constraints
• Write specifications for small to medium size projects& ensure adherence to SOPs
• Participate in requirement gathering meetings with business team and other departments
• Keep close eye on all operational risk areas to achieve satisfactory audit
• Ensure all BAU key processes are being performed as per agreed timelines
• To ensure backup of each critical role is ready all the time with in system support unit
• Proper utilization of resources by keeping check on monthly performance indicator
• User profile management & system DR implementation along with business continuity plan
• MasterCard compliance& mandates implementation within given timeframe
• Approach towards technical solution and technical design documents and solution implementation
List of Major Projects:
• Bureau Reporting
• Implementation of Credit Card E-Statements
• Implementation of Campaign Based Projects
• Management of VISA Debit Card System
• Worked on Cost Saving Projects
• Implementation of Write -off / Charge-off module
• Credit Card System Migration
• Implementation of Internet Banking Portal
• Implementation of Loyalty Program
• System Profile Management
• Implementation of SMS Module
• MasterCard Brand Compliance
The Royal Bank of Scotland - August 2008 to December 2010:
Worked As Manager - Process & Control Unit in Credit Card Operations.
Working as manager, my job role included system management, new enhancement / customization &system parameterization along with below major responsibilities:
• Management of core system, satellite systems& electronic banking application
• Managing payment solutions & supports line manager in providing solution on exceptional items
• Efficient implementation of initiatives and providing technical expertise
• Coordination with regional credit card team for production issue handling& regional projects
• Management of loyalty programs and Co-branded vendor management
• Monthly consumer product reporting to regulatory authority & other bureaus
• Business requirement gathering and conversion of the same into technical& strategic aspect
• Responsible for BAU key processes are performed as per agreed timelines
• Ensure adherence to all compliance requirements and standard operating procedures
• Coordinator to business continuity plan team and contact point to local IT development & support team
• Implementation of campaign based requirements from credit card business team
• System Profiling, Capacity Planning, obedience to standard operating procedure & write specifications
• Responsible for bringing technical solution approach towards implementation
List of Major Projects:
• Bureau Reporting
• Implementation of Credit Card Web Solution
• Monthly Billing Statement Enhancement
• Implementation of MasterCard SecureCode
• Management of Co-Branded Cards
• System Re-Branding
• MasterCard Brand Compliance
• System Profile Management
• Implementation of Product Transfer Function
• Management of Credit Card Lending System
ABN AMRO Bank - March 2006 to July 2008:
Worked As Assistant Manager - Process Implementation & Business Interface Unit.
Key responsibilities were to manage production issues of credit card core system and the coordination with regional card team. It also included credit card and satellite system customizations through local IT development team. I managed credit card database and developed various in-housed applications to minimize manual process handling and to maximize the work efficiency. Vendor management was one of the key functions in Process Implementation & Business Interface Unit.
As Assistant Manager I was given as role of project coordinator for various major projects implemented in department which are tagged as major projects in below listing.
List of Projects Worked on:
• Implementation of Credit Card Lending System - Regional Project
• Credit Card Web Portal Implementation - Major Regional Project
• Credit Card Acceptance on Off-Us ATMs - Major Project
• Implementation of ABN AMRO Co-Branded cards - Major Project
• Implementation of Dispatch Tracking System - Major Project
• Implementation of Platinum Card
ABN AMRO Bank - March 2005 to March 2006:
Worked As MIS Supervisor - Credit Card Operations Department.
I got entry into banking sector in March - 2005 by joining ABN AMRO Bank in credit card operations department under consumer division as “MIS Supervisor”. My core responsibilities included processing of Smart Card, management of credit card database, processing MIS reports for different units within department and other development related work where small utilities were created to minimize the manual working.
Soft Horizon - March 2003 to February 2005: (www.soft-horizon.com)
I started my career with software house named "Soft Horizon" as Software Engineer where I worked on different projects mainly based on web technologies. Beside the development work I was also given corporate training related assignments for different local and international companies. Later my designation was changed to Software Engineer cum Trainer where I manage development and corporate training work together.
Projects Worked on:
• Gulsons Express (Pvt.) Ltd (Freight Forwarders)
• Karachi Medical and Dental College (KMDC)
• Little Folks and Defense American School
• Westminster College
TRAININGS CONDUCTED FOR
- Ora-Tech System (Pvt.) Ltd.
- Microsoft SQL Server - 2000
- Pak-Kuwait Investment Company (Pvt.) Ltd.
- Microsoft Office 2000 Suite
- Ely Lilly Pakistan (Pvt.) Ltd, An American Company
- Microsoft Office XP 2003
- Beacon house Informatics (Pvt.) Ltd.
- Navis International LLC
Bachelor of Science in Computer Engineering (2003) From Sir Syed University of Engineering & Technology, Karachi, Pakistan. Major Courses: Advance Principles of Operating Systems Computer Programming and Problem Solving I & II Computer Architecture & organization Computer Security Data Structures Object Oriented Programming Regional Database Management Systems Robotics Simulation and Modeling Software Engineering