Vijay Samuel

Deputy General Manager at Cognizant Technology Solution

• India - Hyderabad
• My current job since December 2016

Oversee consulting for digital transformation, process improvement, re-engineering & re-imagine using Lean Six Sigma, Smart Automation, RPA, IPA, AI, NLP & Cognitive methodologies for a client based in US spanning >3000 FTE's.

Sr. Manager Quality & Compliance at Contact Centers Company

• Saudi Arabia - Riyadh
• August 2015 to November 2016

Head of the Department for Quality Control and Assurance, leading a team of 80+ bi-lingual & Arabic speaking employees, from multiple nationalities including Saudi, Lebanese, Syrian, Egyptian, Eriterian, Indian etc.
Responsible for ensuring Quality monitoring, dashboard reporting, performance metric as per SLA, data analytics for customer experience management & customer delight.
Ideated and spearheaded, speech analytics, near-real time dashboard reporting for customer experience using SAS, NPS, C-SAT and applications like Minitab, Tableau etc.

Sr. Manager Quality & Compliance at Quatrro Processing Services

• India - Gurgaon
• April 2012 to July 2015

Manager Training & Quality at Bank of America

• India - Gurgaon
• June 2007 to March 2012

Trainer & Coach at Convergys Corporation

• India - Gurgaon
• April 2004 to June 2007

Area Sales Manager at J. B. Chemicals & Pharmaceuticals

• India - Delhi
• May 1997 to March 2004

Area Sales Manager for Delhi NCR region exceeding annual sales target of 4.8Cr during 2000-2004.