Vijay Vijay

Managed a portfolio valued at $10 million, consistently maintaining a 95% collection rate through proactive
communication and strategic payment plans.
Conducted a high volume of telephone collections, directly contacting customers for 80% of past-due invoices.
Contact clients via phone, email, and mail to follow up on overdue invoices, resolve billing discrepancies, and
negotiate payment plans when necessary.
Collaborate with Sales, Customer Service, and Billing teams to resolve disputes and ensure smooth end-to-end
receivables processes.
Conduct account reconciliations to resolve discrepancies between customer records and internal financial data.
Review credit limits and payment terms regularly to assess customer risk and recommend updates based on
payment history and financial analysis.
Prepare monthly AR reports to provide management with insights on collection performance, aging trends, and
cash flow impact.
Processed cash applications via lockbox, direct mail, wire transfers, and credit card payments.
Experienced in advanced collections modules in Oracle R12, SAP, and Salesforce.
Reviewed and processed customer refunds for duplicate payments, overpayments, and credits.
Conducted thorough research and analysis to resolve deductions, disputed items, and short/overpayments in a timely manner.

Pulled daily bank statements and shared them with clients for reconciliation.
Reconcile daily cash receipts with bank deposits and accounts receivable records to ensure accuracy and
completeness
Applied daily cash transactions in the ERP system to ensure accurate financial records.
Assist in month-end and quarter-end closing activities by providing accurate cash application data and
supporting reconciliations.
Followed up with clients to obtain remittance copies for unallocated payments.
Coordinated with clients to secure approvals for write-offs, ensuring proper documentation.