Vijay Vishwakarma, CAFE MANAGER

Vijay Vishwakarma

CAFE MANAGER

BLUE TOKAI COFFEE ROASTER

Lieu
Inde - Mumbai
Éducation
Baccalauréat, Hospitality
Expérience
6 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 10 Mois

CAFE MANAGER à BLUE TOKAI COFFEE ROASTER
  • Inde
  • Je travaille ici depuis septembre 2023

Responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in the role, be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Duty Manager à Epix Cinema
  • Bahreïn - Manama
  • janvier 2023 à septembre 2023

Run the cinema's daily operations, lead the Front of House (FOH) team, ensure excellent customer service, and are accountable for areas of delegated responsibilities - assisting Senior Managers and Directors in a wide range of daily, weekly and ad-hoc tasks.

Duty Manager à PVR Cinema Ltd
  • Inde - Mumbai
  • avril 2022 à décembre 2022

Responsible for performing the following duties: ensuring that the cinema comply with health and safety legislations; recruiting, training, managing and appraising staff; promoting and marketing films; keeping financial and statistical records; writing reports and financial forecasts; making sure that excellent customer service is provided; dealing with customer inquiries and complaints; maintaining cinema standards; maximizing productivity and meeting sales targets; working together with agencies to ensure that housekeeping and security standards are obeyed; motivating all staff to do their best in performing their duties; eva

Shift Manager à Theobroma PVT LTD
  • Inde - Mumbai
  • mars 2021 à mars 2022

Ensuring that the outlet is adequately stocked with quality baking ingredients and supplies.
Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
Developing and implementing advertising and marketing strategies to attract new customers.
Creating suitable work schedules for staff members.
Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.
Training staff to produce high-quality bakery items while following proper food handling procedures.
Strategically arranging bakery items in display cases to encourage customer purchases.
Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.
Resolving custom

Team leader customer service à Inox Leisure Ltd
  • Inde - Mumbai
  • avril 2020 à avril 2021

Ensure a front of house presence at all times Maintain regular and effective communication links with the Management Team and Team Members. Participate in Management and Team meetings as required. Undertake management opening and closing responsibilities and duties as required.

Guest service associate à Inox Leisure Ltd
  • Inde - Mumbai
  • juin 2018 à mars 2020

In charge of daily box office operations, phone and reception duties, ticketing systems, theatre volunteers, and general office assignments as needed. Also oversees Box Office for performances and events outside of regular business hours.

Food beverage assistant à Oberoi Hotel & Resort , Trident BKC
  • Inde - Mumbai
  • juillet 2017 à mai 2018

Focus on various food preparation duties to help with food production and efficiently deliver finished dishes to customers, responsible for wide range of tasks that keep the kitchen running smoothly, from cleaning up after cooking to adhering to food safety regulations.

Éducation

Baccalauréat, Hospitality
  • à University Of Mumbai
  • juin 2017

Hotel management is an area of the hospitality industry that involves overseeing the operations of a Hotel, Restaurant and any customer service Industry

Specialties & Skills

Training
Human Relations
Quality Control
Food Safety
Customer Service
COMMUNICATION & LISTENING
TEAM WORK
Decision-making
COST CONTROL
TANDEM WORKER
Strong work ethic

Langues

Anglais
Expert

Formation et Diplômes

HOTEL DEPARTMENT (Formation)
Institut de formation:
SUN & SAND JUHU
Date de la formation:
December 2015

Loisirs

  • Drawing