Consulting Project Manager
Red Jaguar Homes
Total years of experience :24 years, 3 Months
Project Management for development of property management and accounting software for UK Landlords.
Manage the requirements and the design process
Work with the development and test teams to produce schedules for development and test planning
Work on the schedule for release, go live and post live activities to promote the application
Collaborating closely with SME business owners to identify and rectify operational challenges, implementing tailored solutions that align with their specific business goals.
Advising on effective risk management strategies, helping SMEs recognize and address potential risks that could impact their operations and profitability.
Introducing robust IT security systems and formulating comprehensive business policies for data retention and security, ensuring the protection of sensitive business information.
Providing technical support for IT management software and accounting software, optimizing their usage to enhance operational efficiency.
Assisting business owners in establishing effective communication channels with external suppliers, fostering collaborative relationships, streamlining processes, and developing strategic approaches to drive business growth.
Specializing in working with SMEs within diverse industries, including fashion design and catering/food delivery, to facilitate their development and success.
Investigation, analysis, and delivery of Banking Remediation calculations
Managing cases and investigations
Gather and analyse information and decisions applying rules, principles and frameworks to deliver investigations
Effective case management, prioritizing competing demands and work to stretching targets
Strong mindset and track record for delivering a diverse range of customers and stakeholders both internal and external
Deliver calculation automation to improve efficiency and meet quality criteria
Project Manager -
Managing resource usage and contention due to concurrent projects
Centralize the resourcing plan for functional and business resources and collect the additional functional resources
Coordinate release content and effort across the all streams based on the scope (Change Requests, defects, new Functionalities)
Communicate all key initiative plans, commitments and changes across all the streams
Track risk, manage and report on over 40 concurrent projects from design to deployment
Consolidate the risk and issues from the streams. Manage risks and support the resolution of functional issues that affect all the release scope, schedule and quality across the streams in collaboration IT, Business and Vendor
Monthly reporting at COO and CIO and GM level
Functional Release Manager -
Elaborate release windows from a business perspective and ensure the feasibility in coordination with IT and Vendor
Manage risks and support the resolution of functional issues that affect all the release scope
Communicate all key initiative plans, commitments and changes across all the streams
Coordinate the go live activities from a functional perspective including the execution of the deployment plans (Cutover Plan) and checklist of the all streams
Ensure functional delivery of all streams according to the planned monthly releases
Coordinate and plan the needs of third party vendors for training and consolidate the funding requirements for the change management
Plan and Release over 40 concurrent live projects
The UK Post Office has over 11, 000 branches with over 4000 open 7 days a week, £110 million of financial transactions a year, over 200 transactions a minute.
•Provide overall control of all Major and Minor release from development through, testing and verification and into Live Service
•Liaising with key internal and external stakeholders to ensure end to end engagement
•Manage the Forward Schedule of Change for account
•Interact with the Customer to coordinate change windows
•Communicate release status to Customers and Stakeholders
•Actively participate and drive CAB for internal, Customer and 3rd party stakeholders
•Actively review high level processes defined for Release & Deployment and new program Service Definition boundaries
•Defining process to fit new cloud projects including CD & CI in to existing waterfall release processes (Git Hub, Jenkins)
•Help the customer interact and schedule 3rd party suppliers to make sure the customer is not impacted (even where it is not our job)
•Tracking and coordinating dependencies
•Defining and enforcing the governance and processes to deliver programs of change to auditable standards
•Being proactive about raising and addressing issues, risks and concerns projects
•Actively managing the content of each release to deliver within timeframes
• Deliver via automated delivery systems, between 1000 and 1500 baseline changes a year to live without affecting availability or uptime for the Post Office
• Implement local Nessus vulnerability scanning and reporting to prevent security issues being raised in external audits and well as proving penetration testing preparation this has helped to successfully pass PCI, Bureau Veritas and ISAE3402 Audits for the last 6 years
• Manage and minimise the issues resulting from different development teams, working in multiple countries on different hardware and security, needing to deliver to over 100 different platforms and operating systems across 4 different environments with different hardware and security requirements. (Integration, Volume Test, Live System Test and Live)
• Move development environment from individual development systems to a continuous development methodology by migrating DEV to the Fujitsu cloud
• Working on a customer change to migrate the Post Office Account datacentre and testing environments into K5 cloud
• Managing scope effectively and initiative scope control and change management processes as needed
• Manage the AD for 26000 workstations, windows 2000 and windows 2008 AD configurations and migration.
• Prioritizing work based on a clear understanding of how multiple projects resources and timescales fit into a delivery plan to meet planed delivery dates
• Providing estimates and impacting for 112 change requests a year
• Planning and implementing between 60 and 112 concurrent releases a year, varying in duration and delivery timescales from weeks to multiple years. Onshore (UK based), nearshore (Ireland) and offshore (India & Poland) resources used to deliver these projects successfully and on time and budget
• Managing the Integration environment physical and virtual servers (Windows, RHL, Solaris VMware ESXi, Xen, Oracle VM) infrastructure including: firewalls, network (Cisco) and storage switches (Cisco, Brocade), blade technology (Egenera, Fujitsu) servers, bare-metal servers (Fujitsu, HP) as well as the intelligent storage (EMC, Clarion, Eternus). This is a small DC between 200 and 300 virtual and physical systems.
• Recruitment and training of new staff. Development of training plans, KT for leavers and avoidance of single points of failure
• Supervision and staff development including appraisals, coaching and mentoring new starters and overseeing development talent
• Detailed planning of resources to deliver to multiple work streams.
• Track and manage risk and issues logs and solutions
• Scoping of work packages/work streams to meet delivery timescales
• Interfacing and directing PMO, Development, Test, Project and Programme Managers.
• Specifying targets, strategy, resourcing, scheduling, planning and identifying risk within problem areas
Key Objectives/Achievements
•Designed, configured and built, “gold build” PC installations for 3, 200 PCs installed into 2, 300 sites
•Designed & implemented the backup solution for disaster recovery
•Developed first line support / help desk processes for the project
•Produced configuration guides and documentation to support the Development Team in ongoing process improvements
Feltham, UK - Horizon Project - Integration Developer
Key Objectives/Achievements
•Integrate hardware, operating systems, 3rd Party products and bespoke code from the Development Unit into new and updated platform builds
•Reduced platform OS build time via automated builds of Fujitsu server hardware.
•Produced formal estimates for new items of work
•Provided configuration guides and development documentation to support development of ongoing process improvements
•Integrated Config Management data into web based reports to provide MI reporting
•Designed, developed and maintained an intranet based work flow management system
•Provide 4LS for Development and Testing issues that occurred in the Test or Live environments
•Provided Enterprise Java Application Support
• Work from designs to integrate hardware, operating systems, 3rd Party products and bespoke code from the Development Unit into new and updated platform builds in preparation for them to be applied by build teams to Test and Live environments. Baseline builds will be tested on representative target hardware and delivered with suitable build documentation.
• Contribute to plans and the preparation of formal estimates for new items of work.
• Working with Design, Development and Testing Streams to resolve Integration issues that may occur in the Test or Live environments.
• Responsibilities to successfully deliver the Project within cost, time and quality
• Working closely onsite with Third Parties and DVLA Customer personnel
• Installation and configuration of a CA Unicenter software monitoring and delivery service
• Understanding EPOS environments, hardware and software components
• Production of specifications
• Testing with Third Parties
• Built a fully distributed secured document management system using Oracle, Documentum, BEA Weblogic, RetrievalWare, and GammaWare
• Set up and ran database replication across Oracle cluster database servers.
• Obtained technical requirement from clients to support the project management function.
• Set up and administrated world wide intarnet servers using IIS and Commerce Server.
• Built SQL 2000 and Oracle Database Servers and clusters.
• Developed and implemented disaster recovery, backup and standby strategies and performance tuning of SQL databases.
• Designed and Built additions to ECX running with a Sybase back End, including full database backup and cross site replication.
• Management of a team of developers to aid in the continuing development of the MultiVendor Computing Internet, Intranet and internal systems
• Lead the development of the ECX System to enhance the existing systems to allow the system to deal with over 4 million of transactions per month.
• Development from an initial project (single client business to business model) into a multi-lingual / multi-currency multi-client business-to-business e-commerce system
• Developed EDI connectivity for an existing Internet business offering.
• Developed a Full Audit system for the online sales. Full Audit from login to End of Purchase.
• Define and write Service Level Agreements
Graduate Diploma
Dual Honours degree