Cloud Support Engineer
Wipro Technology
Total years of experience :10 years, 11 Months
Tier 3 support and managing the services within AWS and global IT infrastructure. Maintaining highly reliable AWS services throughout the calendar 24x7x365 on different remote site (North America, APAC & EMEA).
Managing Nagios and Cloudwatch for monitor critical system health, performance, security, disk usage. Create SNS notification for AWS services and assigned ARN to S3 for object loss notification and other.
AWS EC2 instance creation including VPC, S3 bucket, EBS, EFS, Security group and subnetting, Route table and Internet gateway, ELB, Auto scaling and troubleshooting to isolate the problems.
Costing, Design, building and managing the infrastructure environments needed for the projects in the AWS hosting platform.
Produce monthly reports activity where needed and explain any abnormal system performance.
Created S3 backup using versioning enable and moved objects to Amazon Glacier for archiving purpose.
Actively monitor research and analyse ways in which the services in AWS can be improved. Make recommendations to improve health of the system where necessary.
Created load balancers (ELB) and used Route53 with failover and latency options for high availability and fault tolerance. Manage AWS Route53 to route traffic between different regions
Manage and configure AWS services as per the business needs (Route53, Lambda, RDS, DynamoDB, Amazon Redshift, CloudFormation, Stack, SWF, SQS, SNS, SES).
Responsible for designing and implementing cloud-based solutions, including private, community and public cloud deployment models.
Designed and built cloud service models including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service.
Creation of AWS account, creating user and assigning IAM role, allocation of user policy to individual user.
Managing AWS Services EC2, ELB, VPC, EBS, S3, IAM, WorkSpaces, Cloudtrail and Cloud watch.
Creation of VPC, Security group, Subnet, Procuring Elastic IP and attaching additional EBS volume to Instances. Cluster planning by using best suited AMI.
Deployment of entire infrastructure using Cloud Formation and several AWS API’s and SDK.
Experience on cloud-supported application Service NOW(Snow) for Incident, Service Request, per our defined work instruction and resolving those tickets within defined Service Level Agreement (SLA)
Ensure the effective integration of ITIL (Information Technology Infrastructure Library) principles and service management strategies within the IT department.
Worked with the development team to create appropriate cloud solutions for client needs.
Maintain system availability as per multiple Service Level Agreements (SLA).
Created and Manage load balancer (ELB), EC2, S3, VPC, Subnet and Security groups, Implementing Auto Scaling.
Created and providing IAM access to the users and assign roles, policies.
Implemented Security groups for inbound/outbound access.
Created and implemented AWS Multi-factor Authentication (MFA) for user logon authentication.
Working as a trainee IT Engineer Microsoft and Cisco platform.
1. BE Information Technology and Engineering AVIT Chennai, VMU Salem, Tamilnadu Passed in 2013 with 60% marks 2. Higher Secondary examination (ISc.), BSEB, Patna, Bihar
G. S. College, Chhapra, Bihar Passed in 2009 with 54% marks 3. Annual Secondary Examination, BSEB, Patna, Bihar
SGS High School, Ujain, Siwan, Bihar Passed in 2007 with 51 % marks Project Title: Development of a Product Master Maintenance system Supervisor: D. Manikavelan. AVIT, Chennai This project is aimed at developing an online product master maintenance system used in a manufacturing industry. The Product Master Maintenance (PMM) is a client server based application that can be accessed by a selected group of users. This system can be used for maintaining all the details related to a product like Product hierarchy, product/sub-components attributes (cost/size/weight etc.) and supplier details. Front End: HTML Back End: M.S Access, My SQL Web server: Apache Tomcat 5.1